Operations Manager, Member Experience (Copy) in Austin, Texas at Function Health

Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips hundreds of thousands of members with the intelligence to take control of both the quality and length of their lives. Function has been recognized as one of Fast Company's Most Innovative Companies of 2024 and is venture-backed by Andreessen Horowitz (a16z), with a recently announced $298M Series B.

Function's Imaging Team powers one of the most advanced cancer screening platforms in the world, offering AI-driven MRI scans across 13 organs at 180+ imaging facilities in 150+ cities across the US and abroad. This infrastructure sits at the core of Function's mission to move healthcare from reactive to proactive, and is scaling rapidly as part of the company's next chapter of growth.

We are building a world-class team that believes deeply in that mission, operates with a relentless bias toward action, and brings the technical rigor to match the ambition.

You don't wait to be handed a plan. You see the problem, figure out the fix, and ship it before someone else finishes writing the brief.

We operate AI-first. The people who thrive here have fundamentally changed how they work and keep changing it. They're always testing what's new, replacing yesterday's workflow with something faster, and building things with AI that would have taken a full team six months ago. They pick up new tools before anyone asks them to, they automate what others still do by hand, and they hold themselves to one question: what can AI do better and faster than anyone else can today.

This role owns two things: the VIP and influencer experience end-to-end, and NPS for the Imaging Team. That means you're building the systems, the playbooks, the automations, and the team that makes 95%+ promoter rates not just possible but repeatable. You identify the problem, find the tool, build the process, and ship it. Nobody hands you the approach.

Here's a real example of the kind of work this is: members arrive at their scan not knowing what to expect. You identify it as a friction point from the feedback data. You find an AI video tool, produce a "what to expect" explainer, figure out where it fits in the journey, get it into the email and text flows, and ship it. That's the job spotted, solved, done.

You'll lead a small team, but the leverage is systems and AI, not headcount. You raise the floor by building infrastructure that scales, not by adding people every time volume grows.

This is a high-growth role at a high-growth company. The right person will earn more scope fast, Function is scaling rapidly and the people who prove they can own outcomes don't stay in a box for long.

If you want a role where someone hands you a strategy deck to execute, this isn't it. If you want to own the outcome, make the call, and build something real, keep reading.

As the Operations Manager, Member Experience you have the opportunity to be an early employee at Function Health and work with an all-star team focused on detecting cancer early for everyone in the world. You're also going to have access to benefits such as:

We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.

At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.

Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health.