Enrollment Professional 2 in New York at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enrollment Professional 2 based in the United States.

This role supports accurate and compliant Medicare enrollment operations in a fully remote environment.
You will process member applications, maintain enrollment records, and ensure timely transmission of data to the appropriate federal systems.
The position combines customer support, data analysis, reporting, and problem-solving across multiple enrollment processes.
You will collaborate with internal teams and external clients to implement new Medicare groups and provide ongoing enrollment support.
A key part of the role is identifying discrepancies, investigating process or system issues, and coordinating timely resolutions.
The position offers meaningful responsibility, independent decision-making, and the opportunity to contribute to reliable member enrollment experiences.
Success requires strong organization, attention to detail, communication skills, and the ability to manage changing priorities in a regulated healthcare environment.

• Process member applications, complete enrollments on internal platforms, and transmit enrollment information in accordance with applicable CMS requirements.

• Review enrollment reports and make appropriate adjustments, additions, and deletions based on established enrollment rules and procedures.

• Manage a daily mailbox and respond to enrollment-related requests in a timely and accurate manner.

• Work directly with internal and external customers to implement new Medicare clients and provide ongoing enrollment and reporting support.

• Maintain alignment between client and internal enrollment data, investigate discrepancies, and coordinate corrective actions.

• Monitor multiple reports to identify enrollment trends, process gaps, data discrepancies, and potential system issues.

• Research operational problems, determine appropriate solutions, and work with relevant stakeholders to resolve issues efficiently.

• Provide enrollment data and reporting support to clients while ensuring information remains accurate and synchronized.

• Apply established guidelines while exercising independent judgment when handling varied or occasionally ambiguous situations.

• Contribute to process improvements and support departmental and organizational objectives.

• Protect sensitive member information and follow applicable privacy, security, and compliance requirements.

• 3+ years of experience in Medicare enrollment and/or customer service, with experience handling enrollment-related processes, member information, or client support.

• Demonstrated ability to analyze information, investigate problems, research discrepancies, and determine practical solutions.

• Working knowledge of CI and familiarity with enrollment processes and operational workflows.

• Strong verbal and written communication skills, with the ability to interact effectively with internal teams, clients, and other stakeholders.

• Excellent organizational and multitasking abilities, including the capacity to manage competing priorities and meet time-sensitive deadlines.

• Creative and innovative problem-solving skills, combined with a positive, collaborative approach to teamwork.

• Ability to adapt to changing priorities and perform effectively under pressure while maintaining accuracy.

• Comprehensive knowledge of Microsoft Word and Excel.

• Group Medicare enrollment or customer service experience is preferred.

• Knowledge of Medicare compliance guidelines is preferred.

• A bachelor's degree is preferred, though relevant professional experience may also be considered.

• Experience with AE, CRM, or TSO systems is preferred.

• Familiarity with Microsoft Access and PowerPoint is a plus.

• Experience managing small- to mid-scale projects is beneficial.

• Consultative skills, including the ability to understand customer needs, assess situations, and make appropriate recommendations, are advantageous.

• For remote work, candidates must have reliable internet service with a minimum recommended speed of 25 Mbps download and 10 Mbps upload, as well as a dedicated workspace suitable for protecting confidential member and HIPAA-related information.

• Ability to participate in occasional travel to company offices for training or meetings, as required.

• Competitive base salary of $58,700–$70,400 per year, depending on qualifications, experience, education, certifications, skills, and geographic location.

• Eligibility for a bonus incentive plan based on individual and/or organizational performance.

• Fully remote work opportunity across the United States.

• Medical, dental, and vision insurance options.

• 401(k) retirement savings plan.

• Paid time off, company holidays, and personal holidays.

• Paid parental and caregiver leave.

• Short-term and long-term disability coverage.

• Life insurance.

• Additional programs and resources supporting physical, financial, and overall well-being.

• 40-hour standard workweek with opportunities to contribute to meaningful healthcare and Medicare services.