Bilingual Scheduling Specialist Associate in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual Scheduling Specialist Associate based in the United States.

This role focuses on supporting patients through accurate and efficient scheduling of diagnostic services while ensuring a seamless and compassionate experience across the care journey. You will serve as a key communication point between patients, providers, and healthcare systems, helping coordinate appointments based on physician orders and clinical requirements. The position requires strong attention to detail to ensure accurate patient registration, insurance verification, and compliance with healthcare standards. You will operate in a fast-paced, patient-centered environment where service quality and accuracy directly impact patient outcomes. This role is bilingual (Spanish and English), enabling you to support a diverse patient population effectively. It is well suited for individuals who thrive in structured, customer-focused healthcare operations and enjoy helping others navigate the care process.

• Schedule and pre-register patients for diagnostic services based on physician orders while ensuring accuracy and compliance with established protocols.
• Collect, validate, and update patient demographic and insurance information to ensure complete and accurate records.
• Provide clear patient instructions and support, ensuring understanding of procedures and next steps.
• Perform point-of-service collections and basic financial counseling when required.
• Maintain accurate medical records and ensure proper selection for patient safety and continuity of care.
• Work within established workflows and compliance standards while meeting service quality expectations.
• Collaborate with internal teams to resolve scheduling issues and improve patient access processes.

• High school diploma, GED, or equivalent experience required.
• 1–3 years of professional experience, preferably including at least 2 years in a healthcare-related or patient access role.
• Experience with insurance verification, pre-authorizations, and managed care processes strongly preferred.
• Bilingual fluency in Spanish and English (required).
• Strong typing skills (minimum 35 WPM) and proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Ability to multitask effectively while maintaining accuracy and attention to detail.
• Strong customer service skills with a patient-focused mindset and excellent communication abilities.
• Familiarity with multiple systems and dual-screen workflows, with strong adaptability to new technologies.
• Certification in Revenue Cycle Representative (CRCR) required within 9 months of hire.
• Demonstrated curiosity and openness to innovation, including AI-enabled tools and process improvements.

• Hourly pay range: $15.75 – $20.90 depending on experience.
• Comprehensive benefits package including medical, dental, vision, and wellness programs.
• Paid time off, retirement savings options, and employee support resources.
• Professional development opportunities, including certification support and tuition reimbursement.
• Performance recognition programs and eligibility for incentive-based rewards.
• Remote work flexibility with occasional onsite travel depending on business needs.
• Inclusive, people-first culture focused on collaboration, growth, and continuous improvement.