Billing Specialist - Full Time in Niagara Falls, New York at Health System Services Ltd

Are You E.P.I.C?!

If you display Empathy, Passion, Integrity, and Commitment, then Health System Services is the place for you! Join a team that’s dedicated to making a difference in healthcare — delivering seamless, reliable service to our patients, clients, colleagues, and community.

Bring your attention to detail, problem-solving skills, and commitment to getting things right to a role that plays an important part in keeping our billing operations running smoothly. As a Billing Specialist – Full Time, you’ll help ensure claims and invoices are accurate, submitted on time, and followed through to resolution.

You’ll work closely with teams across HSS to research account issues, resolve billing discrepancies, follow up on outstanding claims, and identify opportunities to improve our processes. Your work will directly support accurate reimbursement and help create a better experience for both our patients and internal teams.

About the Position

• Keep Billing Moving: Review, prepare, and submit accurate insurance claims and invoices in a timely manner based on services provided and payer requirements.
• Get the Details Right: Review claims for required information, documentation, modifiers, coverage guidelines, and payer-specific requirements before submission.
• Catch Issues Early: Identify missing information, billing errors, or account discrepancies and take the appropriate steps to correct them.
• Work the AR: Follow up on unpaid, underpaid, and denied claims and work assigned accounts to help keep payments moving.
• Follow Through: Track outstanding and escalated claims and communicate with the appropriate teams to help ensure timely resolution.
• Keep Insurance Information Current: Update incorrect or terminated insurance information to help prevent billing delays and avoid unnecessary denials.
• Be a Problem Solver: Research billing questions and discrepancies, identify the root cause, and work with internal teams or payer representatives to find solutions.
• Document Your Work: Maintain clear and accurate notes regarding account activity, follow-up, actions taken, and outcomes within billing systems.
• Support Our Customers: Respond professionally to patient and internal questions related to billing and insurance.
• Look for Opportunities to Improve: Identify trends, workflow gaps, system issues, or training opportunities that may impact billing accuracy, reimbursement, or collections.
• Make an Impact: Help develop and implement solutions that improve efficiency, reduce denials, and support a healthy accounts receivable cycle.
• Bring the E.P.I.C. Mindset: Demonstrate empathy, passion, integrity, and commitment in your interactions with patients, payers, and HSS teammates.

What We’re Looking For

• Attention to Detail: You take pride in accuracy and understand that even small details can make a big difference in billing and reimbursement.
• A Problem-Solving Mindset: You enjoy researching issues, asking questions, and finding solutions when something doesn’t look right.
• Organization Skills: You can manage multiple accounts, follow-ups, and deadlines while staying on top of your priorities.
• Analytical Thinking: You’re comfortable reviewing billing information, identifying discrepancies, and understanding what the numbers are telling you.
• Communication Skills: You communicate clearly and professionally with patients, payers, and internal teams.
• Team Player: You enjoy collaborating across departments and understand that resolving billing issues often takes teamwork.
• Customer Focus: You understand the importance of providing helpful, professional service when working with patients and internal customers.
• Adaptability: You’re comfortable learning new systems, payer requirements, and processes as things change.
• Technology Skills: Experience with billing software, ERP systems, and Microsoft Office is preferred.
• Healthcare Knowledge: Familiarity with medical billing, insurance processes, or healthcare revenue cycle is a plus.

Qualifications for Success

• High School Diploma required; Associate’s or Bachelor’s degree preferred.
• Prior experience in medical billing, insurance follow-up, customer service, or healthcare administration preferred but not required.
• Coursework, training, or certifications in medical billing, coding, or healthcare revenue cycle is a plus.
• Ability and willingness to learn payer requirements, billing systems, and HSS processes through on-the-job training.
• Strong interest in building a career in healthcare billing, reimbursement, or revenue cycle operations.

What You Get - Benefits That Go Beyond the Basics:

• Comprehensive Health Coverage - Medical, Dental, and Vision insurance to keep you and your family well
• Future-Ready Retirement Plan - 401K with 3% company contribution after one year and 1,000 hours worked
• Time to Recharge - Generous PTO, Vacation and 9 Paid Holidays
• Extra Support When You Need It - Short Term Disability (optional), Company-Paid Long-Term Disability, and a Free Confidential Employee Assistance Program
• Education That Pays Off - Exclusive Tuition Reimbursement Program with Niagara University - save on master's degree programs
• Be Part of Something Bigger - Join an organization that values giving back through community programs

Compensation

• $18.00 - $20.00 per hour, depending on experience

Shift

• Monday - Friday, 8:30am to 5:00pm

Location

• Wheatfield, NY