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What is the role of a L2 NOC Five9 Engineer at Jobgether?

The L2 NOC Five9 Engineer position at Jobgether is a Full-time or part-time position opportunity in the Engineering field.

What type of employment is offered for this L2 NOC Five9 Engineer role?

Full-time or part-time position

What is the expected salary for this L2 NOC Five9 Engineer job?

Compensation will be discussed during the hiring process.

L2 NOC Five9 Engineer job near me in India at Jobgether

L2 NOC Five9 Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a L2 NOC Five9 Engineer based in India.

This role sits within a high-performance network operations environment focused on supporting enterprise-grade Unified Communications and Contact Center platforms. You will be responsible for ensuring the stability, availability, and performance of mission-critical CCaaS systems used by global organizations. The position involves monitoring, troubleshooting, and resolving complex voice, routing, and call-flow issues across platforms such as Five9 and other leading contact center technologies. You will work in a 24x7 operational environment where rapid incident response and problem-solving are essential. In addition to incident management, you will contribute to system configuration, automation, and continuous service improvement initiatives. The role requires strong technical expertise combined with a structured, ITIL-aligned operational mindset. This is an opportunity to work in a fast-paced, global support organization with exposure to large-scale enterprise communication systems.

Accountabilities:

Monitor CCaaS and Unified Communications platforms such as Five9, Webex Contact Center, Genesys, and AWS Connect to ensure high availability and performance.
Diagnose and resolve complex voice and call-flow issues, including IVR failures, routing issues, and agent connectivity problems.
Perform proactive system monitoring using NOC tools and administrative consoles to detect and prevent service degradation.
Manage configuration tasks including user provisioning, call routing, queues, auto-attendants, voicemail, and resource accounts.
Support voice infrastructure changes such as SBC/device rollouts, routing updates, and telephony platform migrations.
Automate operational tasks using PowerShell, APIs, and scripting for reporting, provisioning, and system updates.
Collaborate with internal teams and external stakeholders to ensure timely incident resolution and service continuity.
Maintain detailed documentation of incidents, changes, and system configurations in alignment with ITIL/ITSM practices.
Participate in shift-based 24x7 operations ensuring continuous monitoring and support coverage.

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or a related field.
4+ years of experience in network operations, voice engineering, or NOC support roles.
At least 2+ years of hands-on experience with CCaaS platforms such as Five9, Webex Contact Center, Genesys, or AWS Connect.
Strong understanding of VoIP, SIP protocols, IP telephony, and contact center architecture.
Experience troubleshooting complex voice routing, IVR systems, and call connectivity issues.
Familiarity with monitoring tools and ITSM platforms such as ServiceNow is preferred.
Proficiency in PowerShell scripting, automation, and API integrations.
Exposure to Microsoft Teams voice environments and migration projects is a plus.
Strong analytical and problem-solving skills with the ability to work in high-pressure environments.
Willingness to work in 24x7 rotational shifts.
Understanding of ITIL processes and incident/change management frameworks is desirable.
Relevant certifications (Microsoft Teams Administrator Associate, Azure Fundamentals, or networking/voice certifications) are an advantage.

Benefits:

Competitive salary aligned with experience and industry benchmarks
Comprehensive health insurance coverage
Employee wellness programs focused on mental and physical well-being
Structured reward and recognition programs
Attractive leave policy including personal, maternity, paternity, and special leaves
Remote work flexibility depending on shift requirements
Strong focus on learning, upskilling, and career development
Exposure to global enterprise contact center and UC environments
Work-life balance initiatives and supportive team culture
Opportunity to work in a fast-growing, technology-driven support organization

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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L2 NOC Five9 Engineer in India at Jobgether

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