ATM Operations Specialist in Charleston, West Virginia at United Bank

The Operations Specialist is responsible for coordinating the functions of, and facilitating open communication between the various parties involved in the management of United Bank’s Digital Self-Service channel (ATMs/ITMs), including, but not necessarily limited to, retail offices, service providers, cash couriers, transaction processors, network operations, terminal drivers, hardware/software managers, network infrastructure, and other internal departments. This position strives to meet the department goals of minimizing terminal outage events and reducing customer impacts when these events occur. Assists department management with different projects and tasks to help improve the overall efficiency of the Electronic Banking department.

RESPONSIBILITIES:

• Monitor vendor service schedules for self-service devices throughout the United Bank footprint. With direction, assist with coordination of services where services or schedule need to be changed
• Manage cash fulfillment, deposit pick-ups (DPUs), residual balancing, emergency cash (E-Cash) and cash courier scheduling.
• Confirm vendor services and verify invoicing for service partners. Escalate identified inconsistencies to management.
• Communicate service needs with retail office staff to actively troubleshoot device outages; work with staff to remediate outages where possible and promptly facilitate service calls when necessary.
• Assist in the consolidation and preparation of data relating to the core goals of digital self-service management (minimize downtime, maximize transactions). Assist in data analysis and research data trends with direction.
• Provide support, as needed, to the alternate roles/responsibilities within Electronic Banking and other bank departments. Utilize knowledge of products and solutions to recommend an approach or solution. Seeks additional management guidance as needed.

• • High School diploma or equivalent required
  • Competent in Microsoft Office Products (Excel, Word, Outlook) required
  • Ability to communicate orally and in writing effectively required
  • High level of accuracy and great attention to detail required
  • Ability to multi-task and meet required deadlines
  • Ability to comprehend and interpret Bank policies and procedures, and Banking regulations required.

KEY COMPETENCIES:

• Analysis – notices discrepancies and inconsistence with information provide by different resources, identify information needed to clarify a situation, and seek information from appropriate sources.
• Collaboration – ability to develop, maintain, and strengthen relationship with others inside and outside the organization who can provide information, assistance or support the department to meet goals and objectives.
• Communication – ability to ensure that information is passed on to others who should be kept informed on a regular and consistent basis using multiple channels or means to communicate, keep his/her manager informed about progress and problems.
• Teamwork – ability and desire to work cooperatively with others on a team and provide assistance to others when needed.
• Thoroughness – ensuring that work and information are complete and accurate; following up with others to ensure commitments have been fulfilled.
• Flexibility – openness to different and new ways of doing things; willingness to modify to new organizational structures, procedures and technology.
• Technical/Professional Knowledge – possesses, acquires, and maintains the technical/professional knowledge required to do the job effectively and to create solutions. Technical/professional knowledge is demonstrated through problem solving, applying professional judgment, and performance.

ESSENTIAL FUNCTIONS:

• Sitting for extended periods of time.
• Sufficient dexterity of hands and fingers to efficiently operate a computer keyboard, mouse, and other computer components.
• Ability to converse and exchange information with all levels of staff within organization.
• Ability to observe, perceive, identify, and translate data