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What is the role of a Support Engineer at Jobgether?

The Support Engineer position at Jobgether is a Full-time or part-time position opportunity in the Customer Service field.

Where is this Support Engineer job located?

United States, Other / Non-US, United States

What type of employment is offered for this Support Engineer role?

Full-time or part-time position

What is the expected salary for this Support Engineer job?

Compensation will be discussed during the hiring process.

Support Engineer job near me in United States, Other / Non-US at Jobgether

Support Engineer

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in United States.

This role offers the opportunity to become a key technical support expert within an enterprise software environment, helping customers and partners resolve complex technical challenges tied to document management and business process automation platforms. You will work in a fast-paced, customer-facing setting where troubleshooting, problem-solving, and clear communication directly impact user experience and system reliability. The position involves deep technical investigation across cloud and on-premise environments, collaboration with engineering teams, and continuous learning of evolving product capabilities. You will support resellers and end users through multiple channels while ensuring timely resolution of issues and adherence to service standards. This is a highly hands-on role ideal for someone who enjoys diagnosing complex systems and improving software performance at scale. The position is remote but requires working a third-shift schedule with occasional on-call coverage.

Accountabilities:

In this role, you will be responsible for providing advanced technical support for enterprise software solutions, ensuring timely resolution of customer issues and maintaining high service quality standards. You will act as a trusted technical partner for customers, resellers, and internal teams while contributing to product stability and continuous improvement. Key responsibilities include:

Providing phone, chat, email, and remote technical support for enterprise software products
Troubleshooting and resolving complex technical issues across cloud and self-hosted environments
Managing a high-volume case load while meeting defined SLAs and response timelines
Collaborating with engineering teams to escalate, diagnose, and resolve advanced product issues
Testing and validating software updates, patches, hotfixes, and new releases
Logging and tracking bugs identified during troubleshooting and ensuring proper follow-up
Supporting customer go-lives, system performance, and operational stability
Maintaining technical documentation and adhering to internal security and data handling policies
Participating in internal training, knowledge-sharing sessions, and continuous learning initiatives

Requirements:

This position requires strong technical support experience combined with excellent communication and problem-solving abilities in enterprise software environments. The ideal candidate is analytical, customer-focused, and comfortable working in a fast-paced, shift-based support setting. Key qualifications include:

Bachelor’s degree (or equivalent industry experience)
4+ years of experience in technical support or customer-facing technical roles
Strong understanding of enterprise software systems, preferably document management platforms
Experience troubleshooting cloud and on-premise Microsoft-based environments
Familiarity with system administration, application support, and software debugging
Excellent analytical and problem-solving skills with strong attention to detail
Strong verbal and written communication skills, able to explain technical issues clearly
Proven ability to manage multiple priorities and work effectively under pressure
Experience working in fast-paced support environments with SLAs
Willingness to work third shift (11:00 PM–8:00 AM PST) and occasional on-call weekends/holidays

Benefits:

Competitive hourly pay: $29.33 – $37.50 per hour plus shift differential
Remote work opportunity (eligible US states only)
Generous paid time off including vacation, holidays, and volunteer days
401(k) retirement plan with company match options
Health coverage including HMO and PPO medical plans
Paid holidays and floating holiday flexibility
Structured training and continuous learning opportunities
Exposure to enterprise-scale software and digital transformation technologies
Career growth in a global technology and automation environment

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Support Engineer in United States at Jobgether

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