Front Office Manager in BEND,, Oregon at Tetherow Resort

You have progressive work experience in managing hospitality/resort front office operations, and successful management and leadership of front office teamsYou have strong leadership, interpersonal and relationship-building skills to work effectively with cross-functional teamsYou have a passion for service excellence in the guest experience

You have stellar communication skills and excellent organizational skills, detail orientation, execution and follow-through

You have strong computer skills and literacy, including Property Management Systems (PMS) or Hotel Operating Systems (HOS)

You have a proven ability to work well under time constraints, maintain confidentiality, and effectively handle and resolve problems or conflict situations You present a professional appearance and pleasant demeanorYou are a self-starter with demonstrated ability to work well independently, as a leader, and in a task-oriented, team environment

You possess strong analytical skills and solid business acumen

You are energetic and inspiring and love to have fun while you’re at workYou have the ability to work a varied schedule, which may include early mornings, evenings, weekends, holidays and extended hours as business needs dictate

You will manage the successful day-to-day operations of the Front Office/Guest Services and Reservations teams/departmentYou will ensure the effective scheduling and support of all Front Office team members to satisfy the needs of the resort, guests and membersYou will ensure all service standards are met to maintain consistent levels of excellence and guest satisfactionYou will meet assigned departmental budgets and manage revenue generation, expense and labor management for Guest ServicesYou will provide regular guidance and direction to team members, leading employees to meet expectations for productivity, quality and goal accomplishmentYou will provide constructive feedback and opportunities for growth to team members on a consistent basis You will have responsibility for managing guest reviews with tact and courtesy and for the effective resolution of hotel/vacation rental home related guest challenges You will be proficient in the PMS and other systems used in the department, assisting with the input of reservations, ensuring adequate room space and consistently meeting customer needsYou will manage the career progression, learning and development of team members and manage recruitment and retention efforts

Medical, dental and vision insurance coverage for eligible employees401(k) plan with Company matchPaid time offGolf privilegesDiscounts at Tetherow Restaurants & Golf Shop$8 Employee Breakfast & Lunch MealsEmployee referral bonusesWork in one of the most beautiful settings in Central Oregon!