Director, Services Strategy in Plano, Texas at OmniOn Power

Director, Services Strategy

We empower smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions ensuring the reliability and protection of their electrical infrastructure. We provide the latest industry insights and technology to develop solutions needed to meet customers evolving challenges, including innovative critical power solutions designed for high reliability and performance. Our culture is one of quality and operational excellence fueled and supported by talented people, tools and processes, and expertise.

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The Director, Services Portfolio Strategy is a high-impact leadership role responsible for shaping and scaling OmniOns services business across telecom, industrial, and hyperscale markets.

This role partners closely with Sales, Quotation, Service Delivery, Engineering, Operations, Finance, and Marketing to drive portfolio growth, improve profitability, and strengthen customer value throughout the lifecycle of OmniOns power solutions.

The successful candidate will define and execute the services portfolio strategy, including offer development, pricing, packaging, commercialization, and growth initiatives. This leader will translate market trends and customer needs into scalable, differentiated service offerings that improve uptime, operational efficiency, and long-term customer relationships.

This position requires strong commercial acumen, operational discipline, strategic thinking, and the ability to influence across a highly matrixed organization.

KEY RESPONSIBILITIES:

Portfolio Strategy & Commercialization

• Define and lead the services portfolio vision, strategy, and roadmap.
• Identify opportunities to expand, standardize, optimize, or rationalize service offerings.
• Develop scalable service packages and value propositions that are easy to sell, buy, and deliver.
• Establish pricing, margin, and recurring revenue frameworks that support disciplined business growth.
• Increase service attach rates across OmniOns hardware and power system portfolio.

Market & Customer Insights

• Lead market, customer, and competitive analysis to inform portfolio and go-to-market decisions.
• Serve as the voice of the customer by translating lifecycle requirements, operational challenges, and total cost of ownership considerations into actionable service strategies.
• Identify and evaluate adjacent growth opportunities, including digital services, remote monitoring, modernization, upgrades, and lifecycle agreements.

Business Planning & Execution

• Develop business cases, growth models, and prioritization frameworks based on strategic fit, profitability, and scalability.
• Drive launch readiness through clear service definitions, pricing guidance, sales enablement tools, and commercialization plans.

• Track and improve portfolio performance metrics including revenue, margin, recurring revenue, attach rate, pipeline growth, and installed-base penetration.

• Drive stronger alignment across quoting, delivery, and operations to improve execution consistency and customer outcomes.

• Help build a more scalable, disciplined, and customer-focused services organization.

Cross-Functional Leadership

• Partner with Quotation teams to improve proposal quality and commercial discipline.
• Collaborate with Technical Services Delivery to align capabilities, scalability, and operational readiness.
• Work closely with Operations to improve cost-to-serve, quality, and execution consistency.
• Align Sales, Engineering, Finance, Marketing, and Service teams around strategic priorities and execution plans.

Customer Engagement

• Support strategic customer engagements, RFQs, RFPs, and large commercial opportunities.
• Strengthen long-term customer relationships through lifecycle-focused service strategies and value-based solutions.
• Drive measurable improvements in service penetration, recurring revenue, and strategic account growth.

REQUIRED QUALIFICATIONS:

• Bachelors degree in Engineering, Business, or a related field.
• 10+ years of experience in product management, services strategy, commercial leadership, or related roles within telecom, power systems, data center infrastructure, or adjacent industries.
• Experience commercializing service offerings that improved service attach, recurring revenue, or lifecycle agreement growth.
• Excellent analytical, communication, and stakeholder management skills.

PREFERRED QUALIFICATIONS:

• MBA and/or advanced technical degree
• Proven success developing or scaling service portfolios and recurring revenue businesses
• Strong experience with pricing strategy, margin management, and business case development.
• Demonstrated ability to lead cross-functional initiatives within a matrixed organization.
• Strong understanding of lifecycle services, field service operations, contracts, and cost-to-serve models.
• Experience in telecom power, data center infrastructure, or mission-critical environments
• Exposure to digital services, predictive maintenance, or remote monitoring solutions
• Experience supporting large RFQs, enterprise customers, and multi-year service agreements
• Global business or multi-region operational experience

This is a high-ownership opportunity to help shape the future of OmniOns services organization and build a scalable, customer-centric services business.

ELIGIBILTY REQUIREMENTS: OmniOn Power will only employ those who are legally authorized to work in the United States for this opening. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

About Us

We are a customer-first provider of innovative critical power solutions. Our product portfolio is designed for high reliability and performance, and our services team is a trusted partner with exceptional domain expertise backed by a proven track record.

Our customers rely on us to provide the latest industry insights and technology, to develop solutions needed to meet their evolving challenges.

We are looking for passionate and talented people who are interested in helping our customers realize the full potential of 5G, support expansive data center demands, and power Industry 4.0.

Our culture is one that we have fostered over many years; one of quality and operational excellence which is fueled and supported by our talented people, tools and processes, and our know how. Our customers value and recognize these attributes and because of it, have maintained deep and long-standing relationships with us.