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Customer Service Representative Tier 1 in Cincinnati, Ohio at Specialized Packaging Group

NewSalary: $20.00 - $25.00/hrJob Function: Customer Service
Specialized Packaging Group
Cincinnati, Ohio, 45241, United States
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Job Description

RESPONSIBILITIES:

    Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required)Responding promptly to customer inquiries and communicating with customers through various channels.Communicate and coordinate with internal teams on order status and communicate any updates to customers in a timely manner.Maintain a positive, empathetic and professional attitude both internally and externallyEnsure that appropriate actions are taken to resolve any customer concernsKeep accurate records of customer interactions, transactions, comments and issues.Understand and meet customer specific requirements within company guidelines and policies.Stay up to date on product knowledge and industry trends - and provide product specific feedback as needed.Stay updated on and comply with company initiatives and policies.Provide feedback on the efficiency of the customer service process.

DETAILED TASKS (not limited to):

    Sales order entryLogging issues in ExcelTracking, releasing and closing Blanket Purchase Orders

REQUIRED TRAINING:

    High School Diploma, general education degree, or equivalentComfortable working with computers
    • Microsoft Office
    • Amtech ERP
    Business telephone etiquette

REQUIREMENTS & PREREQUISITES:

    1-3 years experience in customer serviceExcellent communication skills, both verbal and written (Spanish a plus)Strong problem solving (conflict resolution) skillsAbility to be patient and professional under challenging circumstances.Ability to multi-task and work in a fast-paced environment
EOE, including disability/vets

Job Location

Cincinnati, Ohio, 45241, United States

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