Property Host I in Tupper Lake, New York at Weekender

About The CompanyWe are a young, fast-growing company (just recognized in the INC 5000 Fastest Growing Companies) of ambitious, mission-driven Weekenders working together to inspire personal growth through adventure, travel and exploration! We specialize in creating inspiring hotel stays for our guests in iconic destinations.

This is a rare opportunity to be paid to learn, have an immediate and lasting impact in a young startup company and culture, and grow personally and professionally with an amazing team.

You will love it at Weekender if our core values below get you excited and inspired too!

Embrace a Growth MindsetAlways be a student and always be open-mindedBe AdventurousBe excited by challenge and willing to fail-forwardBe a NinjaCommit to being world class at your job and lean-in to your superpowersBe a HostTreat guests and teammates like you would familyBe of IntegrityOwn your Domain: Be accountable to your job & the greater missionEmbrace honesty, transparency and vulnerabilityFollow-through and do what you say you’re going to do

Property Host I

The Opportunity

The Property Host I owns the day-to-day operation of the property—from the guest-facing touchpoints down to the nitty-gritty behind the scenes. Guest experience, housekeeping, routine maintenance, supplies inventory/organization/order requests, vendor coordination, billing, and property presentation all live with you. You set the tone, you catch the details, and you're not afraid to roll up your sleeves and do the work yourself—because you care that it gets done right, not because someone is checking.

This role reports to the Area GM and oversees the property's housekeeping staff. You're the boots-on-the-ground presence who keeps the property running at a high level—jumping in wherever the day needs you, whether that's the front desk, a guest room, or a quick repair.

Weekender Hotels is a fast-growing boutique hotel company with properties across the Northeast. We promote from within and invest in the people who show up, and we're expanding. The right person in this role grows with it.

Who We're Looking For

This role will thrive or struggle based almost entirely on the person in it. We're looking for someone with genuine ownership instincts—someone who takes pride in a well-run property, follows through without being reminded, and holds themselves to a high standard because that's just who they are.

The ideal candidate looks something like this:

You've worked in hospitality, housekeeping, or property operations—and you're ready to get your hands dirty and do whatever the property needs, not just delegate itYou notice what needs doing before anyone tells you. You handle it, document it, and move onYou do what you say you'll do. Every time, without exceptionYou're comfortable being a steady, dependable presence on property—and you take that seriouslyYou don't mind pitching in on housekeeping or light maintenance tasks whenever the property needs an extra set of handsYou communicate clearly and professionally with guests, staff, and vendors; your word means somethingYou're organized enough to manage inventory, orders, and billing without things slippingYou stay calm and make sound decisions when it gets complicatedYou want to be somewhere that rewards people who actually show up and perform

What You'll Be Responsible For

The essential functions include, but are not limited to the following:

Guest Experience

Own check-in and check-out operations at the property, ensuring a smooth, welcoming experience for every guestServe as the primary point of contact for guest concerns, complaints, and service recovery at the propertyMaintain a strong, visible presence during peak check-in and checkout periods and whenever guests need supportEnsure consistent delivery of brand standards across all guest touchpointsManage guest pre-arrival communication, special requests, and in-stay follow-up as needed

Reservations and Systems Management

Manage reservations, room assignments, and inventory in Mews for the propertyReview daily arrival and departure reports; flag irregularities and prepare the property accordinglyProcess payments, manage billing records, and handle basic guest billing questions accurately and professionallyMaintain accurate reservation records and escalate discrepancies or system issues to central operations promptly

Housekeeping Operations

Oversee daily room turnover and housekeeping schedules, and personally step in to clean and turn over rooms whenever the property needs itConduct regular room inspections against Weekender brand standards; document findings and follow up on any snagsSupport and guide housekeeping staff; provide feedback and maintain quality and consistency across rooms and common areasIdentify maintenance needs discovered during housekeeping or inspections and address them directly when they're within scope

Routine Maintenance

Handle basic maintenance and upkeep tasks—light bulb and battery replacement, minor repairs, wall fixture repair, minor drywall repair, touch-up painting, filter changes, and similar—to keep the property looking and functioning its bestPools and Grounds - weekly mowing/weed whacking and daily pool maintenance and testingConduct routine walk-throughs of the property and grounds to catch and resolve small issues before they become bigger problemsCoordinate with the maintenance team on larger repairs, providing property access, clear issue documentation, and follow-through

Supplies, Ordering, and Billing

Manage supplies inventory for the property; anticipate needs and initiate reorders before stock runs lowPlace and track orders for housekeeping, guest amenity, and front desk supplies in line with approved vendors and budget guidelinesReview, code, and submit property-level invoices and billing for central accounting review; flag discrepancies as they ariseMaintain organized records of supply orders, vendor contacts, and recurring purchases to support consistent, cost-aware operations

Property Operations and Vendor Coordination

Execute opening and closing procedures; ensure the property is ready and presented well every dayMaintain common areas, lobbies, and exterior presentation to brand standards; address issues directly as they ariseCoordinate vendor and service provider access, scheduling, and follow-up for routine and ad hoc property needsServe as the on-site point of contact for the maintenance team on larger work orders and repairs

How We'll Measure Success

Strong, consistent guest satisfaction scores and positive GuestRevu feedbackHousekeeping operations running reliably, with rooms passing inspection standards on a consistent basisProperty consistently well-maintained, with routine maintenance issues addressed promptly and proactivelySupplies and inventory managed and organized proactively; no operational disruptions due to stock shortagesBilling and invoices submitted accurately and on schedule; no unresolved discrepanciesProperty consistently meeting brand presentation standards; issues identified and resolved before they escalate

Qualifications

We're looking for the right person, not the right resume. That said, here's what we're looking for:

Prior experience in hotel front desk, guest services, housekeeping, or hospitality operationsComfortable performing hands-on housekeeping and light maintenance tasks as part of the regular workloadDemonstrated ability to handle day-to-day property operations reliably and independentlyStrong organizational skills; able to manage supplies, ordering, and billing accurately and consistentlyExcellent communication and interpersonal skills; able to engage professionally with guests, staff, and vendor contacts alikeProficiency in property management systems; experience with Mews is a plusSound judgment and problem-solving ability; knows when to act and when to escalate, and does both with confidenceHigh personal integrity; someone whose colleagues, guests, and managers would all describe them the same wayFamiliarity with local regulations and hospitality compliance standardsFlexible availability including weekends, nights, and holidays

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Reasonable accommodations will be provided in accordance with applicable laws, including the Americans with Disabilities Act (ADA) and the New York State Human Rights Law (NYSHRL), to enable qualified individuals with disabilities to perform essential job functions.

While performing the duties of this position, the employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; push and pull; reach with hands and arms; and answer phones. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The employee will occasionally encounter hazards, including slipping and tripping. Ability to work in varying temperatures. The noise level in the work environment is usually moderate.

Compensation: Hourly rate starts at $25 based on experience