Customer Project Manager in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Project Manager based in India.

This is an exciting opportunity for an experienced project management professional to lead the successful delivery of complex customer initiatives at the intersection of IoT, hardware, software, and AI technologies. The role combines technical project leadership with customer relationship management, ensuring that innovative solutions are delivered on time and aligned with client objectives. You will work in a fast-paced, remote-first environment, collaborating with cross-functional teams across different time zones while managing global customer engagements. This position offers significant exposure to emerging technologies, international projects, and strategic initiatives that directly impact product adoption and customer success. It is ideal for professionals who enjoy bridging technical execution with business outcomes and thrive in highly collaborative environments.

• Lead end-to-end delivery of customer projects involving both hardware and software components, including customized development services and technical implementations.
• Manage project handovers from commercial teams, ensuring a clear understanding of technical requirements, deliverables, timelines, and customer expectations.
• Develop and maintain structured project plans, documentation, progress tracking, and reporting mechanisms to ensure successful execution.
• Serve as the primary point of contact for customers, facilitating regular communication through meetings and digital collaboration channels.
• Translate customer requirements into technical specifications in collaboration with engineering and product teams while identifying risks, dependencies, and trade-offs early in the project lifecycle.
• Coordinate cross-functional stakeholders to align resources, schedules, and priorities for timely project delivery.
• Maintain accurate project information within internal management systems and leverage project management platforms to monitor progress and outcomes.
• Support certification and compliance initiatives by coordinating with relevant agencies and ensuring adherence to regional and international requirements.
• Foster customer success by ensuring project deliverables consistently align with business objectives and long-term partnership goals.

• 4–6 years of hands-on experience in project management, preferably in customer-facing and technology-driven environments.
• Proven experience managing hybrid projects involving hardware products, software platforms, and customized development services.
• Strong technical background in engineering, IoT, embedded systems, SaaS, or related technology domains.
• Previous experience in roles such as Technical Program Manager, Solutions Engineer, Customer Project Manager, or similar hybrid technical and customer-facing positions.
• Excellent communication skills with the ability to engage effectively across multiple channels and manage relationships with diverse stakeholders.
• Strong proficiency in written and spoken English; international communication experience is highly valued.
• Experience working within remote-first organizations and asynchronous collaboration environments across multiple time zones.
• Proficiency with project management tools such as Jira, Monday.com, Asana, Bitrix24, or similar platforms.
• Understanding of hardware and software certifications and compliance frameworks, including standards such as CE, RoHS, SOC 2, ISO, or equivalent, is considered an advantage.
• Exceptional organizational abilities, structured documentation practices, and strong problem-solving skills.
• Customer-centric mindset with the ability to balance technical requirements, business priorities, and delivery timelines.

• Competitive compensation package based on experience and expertise.
• Fully remote working environment with opportunities to collaborate globally.
• Exposure to cutting-edge technologies spanning IoT, AI, automation, and connected platforms.
• Opportunity to work on impactful projects within rapidly evolving industries and international markets.
• High level of ownership and direct influence on customer success and project outcomes.
• Collaborative and innovation-driven culture that encourages continuous learning and professional growth.
• Diverse and inclusive work environment with opportunities to engage with global teams and customers.