Onboarding Success Manager in Toronto at Klir

About Klir

For too long, water utilities have had to manage operations through fragmented systems, siloed data, and workflows held together by institutional memory. As costs rise, teams shrink, and operational decisions demand real-time clarity, connected data is no longer a nice-to-have. It's essential.

Our mission is simple: Making Water Better.

Klir is the Operational Data Hub that connects water utility programs, data, and decisions into one connected operational system. It replaces fragmented tools and siloed data with a unified view of Drinking Water, Wastewater, and Industrial Pretreatment operations — giving teams the clarity, visibility, and continuity to act sooner and with more confidence.

Utilities choose Klir because we combine:

A single source of truth for operational and compliance dataAutomated workflows that eliminate manual effort and reduce riskInsights and analytics that surface trends, issues, and optimization opportunitiesA modern, intuitive experience for frontline operators and executives alike

Backed by Insight Partners, Bowery Capital, and Spider Capital, Klir is one of the fastest-growing companies in the digital water space — with strong product-market fit and rapidly expanding demand across North America.

Location: Full-time • Toronto (Hybrid)

Role Description

As an Onboarding Success Manager (OSM), you own the customer’s entire onboarding journey with Klir, from kickoff through go-live. You are the single point of accountability for your accounts—responsible for the plan, the pace, and the outcome. Customers look to you to know where things stand and what happens next.

This is a project and program management role at its core. You run each implementation like a project—scope, plan, sequence, and risk—while managing the program of work across every Klir module a customer is bringing live. You will report to the Director of Implementation and have support from our Data Engineering team for all technical aspects of the implementation.

aspects of the implementation.

Responsibilities

End-to-End Implementation Ownership

Own the full onboarding journey for each of your accounts—from kickoff through go-live. Manage the implementation plan across every phase, from discovery and data migration through program setup, integrations, reporting, and go-live readiness.You make the calls needed to keep momentum and you are accountable for the outcome: a customer that is live, confident, and operating independently on Klir.Project & Program ManagementRun the implementation itself—the plan, the timeline, the sequencing, and catching risks early before they threaten the go-live date. Alongside that, own program configuration: translating each customer's workflows into how Klir is set up for them, so Klir reflects the way they operate rather than a generic default.Portfolio ManagementManage multiple concurrent customer implementations at once. Own the customer relationship, act as their main point of contact, and make sure they always have clarity on progress, blockers, and what comes next.Partnership with Data EngineeringHave support from our Data Engineering team on all technical aspects of the implementation—data migrations, integrations, and report building. You scope and sequence this work with the team, unblock issues, and keep technical workstreams aligned to the customer timeline. You're the bridge between what the customer needs and what the team delivers—coordinating the work.Go-Live & Customer ReadinessGuide each customer through the final stretch: validating the build against what was promised, confirming readiness, and making sure the team is set up to operate Klir with confidence on day one. You own the moment a customer goes live and the handoff into adoption.Process ImprovementTrack how your implementations are going, flag what is not working, and contribute ideas that help the whole team onboard customers better and faster as we scale.Requirements (Sound like you?)

You have at least 5 years of experience owning customer implementations, onboarding, or projects; ideally in an enterprise SaaS environment. You are comfortable holding a customer accountable to a timeline while also holding yourself accountable to deliver. You do not need to come from water utilities, but you need to be able to learn a technical, regulated domain quickly and speak to it with confidence.

Key qualitiesMinimum 5 years in implementation, onboarding, or project/program management, ideally in SaaS or softwareProven ability to own a project end-to-end and drive it to completion without heavy oversightStrong project and program management fundamentals—scoping, planning, sequencing, and risk management across concurrent workstreamsExcellent communication skills—you can translate between technical teams and non-technical customers with equal easeStrong organizational skills and comfort managing several concurrent, competing prioritiesA customer-first mentality, balanced with the confidence to keep a customer on track and accountable to the planExperience with project management tools Nice to haveExperience working with government agencies, municipalities, or other regulated bodiesA track record of quickly learning a technical product and translating it for non-technical usersSome technical familiarity with data migrations, integrations, or similar implementation work—enough to speak the language, not build itWhy You Will Love Working Here

You will work in an impact-driven company that solves real problems for water utilities. Our customers are essential workers managing critical infrastructure, and you will directly influence how well they can do their jobs. You will also work with a tight-knit, growing team where your voice matters and your ownership of the customer journey shapes how we scale.

Our Commitment To You

Meaningful ImpactYour work directly supports the people responsible for delivering safe drinking water and managing wastewater for millions of people.Hybrid FlexibilityWork in a hybrid model based in Toronto, balancing in-person collaboration with focused remote work.Strong Team CultureWe value honesty, accountability, and collaboration. We take our mission seriously while supporting one another and enjoying the work.Growth & DevelopmentYou’ll gain hands-on experience across demand generation and performance analytics, developing the skills to connect data, campaigns, and revenue outcomes, with room to take on broader growth initiatives over time.Our ValuesHonesty. Audacity. Unity. These guide how we work with customers and with each other.Commitment to Your GrowthCoaching and development to build a long-term sales career.

Compensation & Timing & Travel

Salary: CAD $80,000 - CA$90,000 annuallyBenefits: Canadian benefits package, unlimited vacation, MacBookTravel: Occasional traveling for company eventsTiming: Immediate opening