Food & Beverage Operations Manager in Long Beach, California at Hotel Maya

Position Summary

The Food & Beverage Manager provides strategic and operational leadership in support of The Maya’s mission to deliver exceptional guest experiences, trust-based relationships, collaborative teamwork, detail-driven hospitality, and results-oriented performance that enhances long-term asset value. This role partners across departments to drive service excellence, team development, financial performance, and continuous improvement while maintaining luxury brand standards.

Key Responsibilities

• Provide leadership and oversight for daily food and beverage operations
• Ensure consistent execution of service standards and operational procedures
• Support labor planning, scheduling, and productivity management
• Lead service recovery efforts and guest satisfaction initiatives
• Collaborate with culinary, beverage, and hotel leadership teams
• Monitor operational performance and implement improvement strategies
• Support training, coaching, and leadership development initiatives
• Ensure compliance with food safety and alcohol service regulations

Leadership & Cultural Expectations

• Demonstrates integrity, professionalism, and accountability in all decisions and interactions
• Builds trust and loyalty through consistency, follow-through, and transparent communication
• Collaborates across departments to deliver seamless, guest-centered experiences
• Embraces innovation and continuous improvement to enhance service and efficiency
• Maintains a results-oriented mindset while never compromising guest experience standards
• Leads calmly and effectively under pressure, modeling confidence and respect

Required Skills & Qualifications

• Progressive leadership experience in hospitality required
• Strong understanding of food and beverage operations
• Demonstrated ability to lead teams and manage performance
• Effective communication, organization, and decision-making skills

Physical & Scheduling Requirements: Requires extended on-floor leadership presence and flexible scheduling.

Work Environment Statement: Hotel operational environment with frequent cross-department collaboration.

Equal Opportunity Employer Statement: The Maya, managed by Ensemble Hospitality, is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace and provide equal employment opportunities in accordance with applicable California law.