BANQUET CAPTAIN in New York, New York at Pier Sixty LLC

Reports to: Banquet Event Services Leadership Team

o Exempt n Nonexempt

Job Summary: Assists Banquet Management team with various tasks as well as supervising and directing the Banquet Servers to ensure event function meets and exceeds guest expectations, guest satisfaction and Pier Sixty’s standards of quality.

Pay Rate: $41 per hour

Essential Duties and Responsibilities:

Required Qualifications, Skills and Abilities

• High school graduate or GED required.
• Associate degree preferred.
• Minimum of 3 years banquet server / bartender experience in high volume, upscale catering / fine dining environment is required.
• Prior hospitality / events / banquet experience preferred.
• Excellent knowledge and skills in all aspects of Banquet Service, such as being knowledgeable of buffet set-up / service, bussing techniques, buttlering skills, correct table set, and all steps of service noted in our Banquet Service manual.
• Excellent knowledge of food and beverage and understand high end service techniques.
• Excellent knowledge of set-up, maintaining and servicing of a Banquet Bar
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent organizational skills, ability to multitask and coordinate staff during an event.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Must have a positive attitude about service, teamwork, and motivation to go above and beyond.
• Ability to lead by example.
• Must have high level of integrity.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to effectively employ problem solving skills.
• Ability to read, write, and speak the English language in order to communicate with internal and external guests.
• Ability to handle internal and external customers and effectively problem-solve – some who may require extreme patience.
• Ability to memorize and recite menus, items served, and cocktail selection.
• Ability to work independently or in a team setting.
• Ability to communicate effectively with Team Members, management, clients and vendors if necessary.
• Ability to obtain TIPS Alcohol Service Training, CPR Certification and Food Service Sanitation certificates.
• Able to work flexible schedule in order to accommodate business levels. Inclusive of early mornings and late evenings.

Physical Requirements:

Other Responsibilities:

• Arrive to work in a perfect uniform and excellent hygiene.
• Maintain professional appearance and behavior when in contact with guests and team members.
• Know and follow all Pier Sixty emergency, safety and health procedures.
• Follow proper time keeping policies and procedures.
• Follow policies and procedures in training manuals and Team Member handbook.
• Follow the sign in and out procedure for keys.

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Team Member Acknowledgement

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the Team Member's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by a supervisor or manager as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the Team Member to perform, as the Company may deem appropriate.

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