Patient Financial Services Manager in Newport, Vermont at North Country Hospital

Who we Are:

Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patient’s health is our priority, and we go above and beyond to care in every way possible.

Position Statement

Under the supervision of the Director of Revenue Cycle, coordinate overall functions of patient billing, cash posting, receivables, and patient account maintenance. Review patient account files and ensure their accuracy and completeness for appropriate billing distributions. Support Director with departmental leadership. Responsible for training and special projects as assigned.

Key Responsibilities:

• Supervise team of Patient Account Coordinators and Enrollment Specialist(s).

• Work in collaboration with Lead Patient Account Coordinator, and Director to assign duties and manage workflows.
• Coordinate patient billing and cashier activity.
• Approve Write-Offs up to $5,000.
• Approve timecards and PTO requests
• Monitor the status of claims in Accounts Receivables.
• Review ATB and work queue productivity to ensure that claims are processed within timely filing limits.
• Oversee training of new and current PFS staff
• Monitor and process claims in assigned queues.
• Responsible for training new and existing staff.
• Provide thorough follow-through and resolution of complaints or problems received from patients, staff, other departments, administration, or medical staff.

Knowledge, Skills and Abilities:

Requires one to two years post-secondary education or the equivalent. Knowledge of specific insurance coverage, including BCBS, Medicare, and Medicaid preferred. At least one year of on the job and/or related experience preferred. Knowledge of medical terminology required. Skills essential for satisfactory performance include accuracy, detail focus, tactfulness, positive communication, and people skills.