Guest Services Assistant Manager in Houston, Texas at JOHN P MCGOVERN MUSEUM OF HEALTH & MEDICAL SCIENCE

The Guest Services Assistant Manager supports the daily operations of The Health Museum’s ticket desk, retail shop, and exhibition space. Ensuring excellent guest experiences while meeting sales and revenue goals. This role requires strong leadership, attention to detail, and the ability to manage both Shopify and in-store sales systems. The Guest Services Assistant Manager will oversee cash handling, purchasing, inventory, merchandising, and staff supervision in partnership with the Guest Services Manager.

Key Responsibilities:

Operations & Sales

· Assist in daily museum store operations, ensuring smooth opening and closing procedures.

· Oversee the entire guest experience. (front desk, gift shop and exhibits)

· Manage the point-of-sale system (Altru), Shopify and in-person transactions.

· Accurately handle cash, credit, and digital transactions; reconcile daily sales and prepare deposits.

· Support sales goals through upselling, promotions, and excellent customer service.

· Make sure staff is utilizing store Checklist.

Guest Support & Leadership

· Ensure staff compliance with cash handling, customer service, and safety procedures.

· Serve as acting manager in the absence of the Guest Services Manager.

· Interact with customers and resolve complaints or grievances.

· Understand and assist with transactions at the ticketing desk and in the store regarding the POS system, including accurately applying all refunds, discounts, and guest passes.

· Knowledgeably introduce guests to all current exhibits, programming and special events.

· Invite guests to provide feedback. Provide input on any issues, needs, and desires that would be beneficial to the overall success of the Museum.

· Adhere to all museum policies and procedures as outlined in The Health Museum.

Inventory & Merchandising

· Purchase inventory based on current trends, availability of products and customer interest.

· Manage ordering, receiving, pricing, and restocking merchandise.

· Maintain accurate inventory records through Shopify and other systems.

· Ensure merchandise displays are organized, engaging, and aligned with museum branding.

· Provide exceptional service to museum guests, members, and donors.

· Address guest inquiries, returns, or complaints with professionalism.

· Act as an ambassador of The Health Museum by promoting programs, memberships, and events.

Qualifications

High school diploma or equivalent required; Associate’s preferred.

Dependable, Friendly, Leadership

Minimum 2 years of retail experience, including excellent cash handling skills.

Self-Motivated and enjoys customer interaction.

Experience with e-commerce/POS platforms required, Shopify and Altru preferred.

Non-Profit/Museum experience is a plus.

Supervisory or lead experience is strongly preferred.

Strong organizational, communication, and problem-solving skills.

Ability to stand for extended periods and lift up to 30 lbs.

Flexibility to work weekends, holidays and occasional evenings.