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Director of Fraud and Bank Security in Sulphur Springs, Texas at Alliance Bank

NewJob Function: Safety
Alliance Bank
Sulphur Springs, Texas, 75482, United States
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Job Description

NOTE: We are currently focusing our search on candidates who live within 30 miles of Sulphur Springs, Texas. This position is not eligible for remote work or relocation consideration.

SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS

    Ability to read, write, and speak the English language; bilingual helpful.Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.Ability to offer Alliance Bank’s products and services.High school diploma (or equivalency) and knowledge of specialized principles that would be obtained through a formal four (4) year academic program and a minimum of five (5) years’ experience in a financial institution financial-institution experience and five or more years of supervisory experience. Knowledge of fraud operations, physical security, business continuity, banking regulations, and Regulation E.Proven leadership, project-management, analytical, communication, training, and customer-service skills.Ability to manage multiple priorities, respond effectively to urgent situations, and work independently with sound judgment and attention to detail.Prior experience managing a fraud department is preferred.Ability to operate basic office equipment, including a PC with job-related software.Knowledge of state and federal regulations.Knowledge of Alliance Bank’s policies and procedures.Knowledge of Alliance Bank’s products and services.Ability to handle bank and customer transactions with a high level of confidentiality.Schedules are prepared based on business needs and are subject to change at any time. This may include the need for evenings, weekends, or holidays coverage.Office setting with moderately varied desk-oriented activity.Ability to stand, bend, stoop, squat, and kneel.Repetitive movement of finger, wrist, and hand.Ability to lift 50 lbs.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

    Personify Alliance Bank’s mission statement of The best in all we do.Actively sell and cross-sell bank services.Provide prompt, courteous, and friendly service.Promotes Alliance Bank’s culture through all interactions, modeling the Alliance Bank way of Customer Experience.Lead the Bank’s Fraud Operations, Physical Security, and Business Continuity programs.Develop and strengthen fraud detection, transaction monitoring, prevention, and loss-recovery strategies across digital and payment channels.Oversee fraud alerts, investigations, debit card disputes, check fraud, suspicious-activity reporting, and coordination with law enforcement.Manage physical security policies, branch security equipment, employee access, incident response, robbery support, and employee training.Administer key fraud and online-banking systems and monitor configurations, controls, groups, limits, and access.Coordinate business continuity, emergency preparedness, disaster recovery, physical recovery, and testing activities.Lead and develop employees, manage departmental staffing and coverage, and oversee budgets, vendors, projects, and policies.Partner with Operations, Risk, Compliance, customers, and external agencies while protecting confidential information.Employee may be issued bank-owned devices (such as cell phones, tablets, and/or laptops). In such cases, the employee is expected to regularly check and respond to phone calls, text messages, and/or emails.Participate in community affairs to increase Alliance Bank’s visibility and to enhance new business opportunities.Keep updated on all laws and regulations and Alliance Bank policies and procedures pertaining to this position.Exemplary attendance and punctuality.

Job Location

Sulphur Springs, Texas, 75482, United States

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