Overnight Luggage Agent - Resort in Lake Buena Vista, Florida at RESORT PORTER LLC

Job Summary

Join our dynamic resort team as an Overnight Luggage Agent, where you will play a vital role in delivering exceptional guest experiences through efficient luggage handling and transfer services.

Responsibilities

• Receive, verify, scan, and process luggage for airport transfers.
• Load and unload luggage safely from company vehicles.
• Sort luggage according to resort, airline, flight schedule, and destination.
• Verify baggage tags and documentation for accuracy.
• Ensure luggage is handled carefully to prevent damage or loss.
• Meet strict operational timelines for airport transfer schedules.
• Communicate any missing, damaged, delayed, or untagged luggage immediately to leadership.
• Maintain organized staging and loading areas.
• Follow all TSA, airport, and company security procedures.
• Ensure company equipment, including scanners, tablets, keys, luggage carts, and other operational tools are handled properly, maintained in good condition, and returned at the end of each shift.
• Perform repetitive lifting, carrying, pushing, and pulling of luggage.
• Maintain a clean and safe work environment.
• Follow all company safety policies and wear required PPE.
• Work collaboratively with drivers, dispatchers, and fellow team members.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous warehouse, logistics, baggage handling, or hospitality experience preferred.
• Ability to work in a fast-paced environment.
• Strong attention to detail.
• Dependable attendance and punctuality.
• Basic communication skills in English; bilingual (English/Spanish) preferred.

Benefits

• 401(K)
• Dental Insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Referral program
• Vision insurance