Housing Choice Voucher Programs Manager in Saint Paul, Minnesota at Saint Paul Public Housing Agency

Open Internally: 10/21/2026

Open Externally: 10/28/2026

Class Title: Housing Choice Voucher Programs Manager

Position Title: Housing Choice Voucher Programs Manager

Accountable To: Housing Choice Voucher Assistant Director

Department: Housing Choice Voucher

Band: C

Grade: 5

Subgrade: 1

Come join one of the nation’s highest ranked housing agencies. Be a part of an innovative and creative team of individuals committed to serving the community by providing affordable, quality housing.

The St. Paul Public Housing Agency (PHA) has been serving the community for over 45 years. St. Paul PHA is an independent agency that owns and operates affordable rental housing for low-income families and individuals throughout the City, with subsidies from the U.S. Department of Housing and Urban Development (HUD). The PHA provides approximately 4,273 affordable rental units in hi-rise buildings, townhomes, and scattered site single family and duplex homes. The PHA administers 5,242 Housing Choice Vouchers, paying over 45 million annually in federal rent subsidies to private owners who rent units to eligible families and individuals with very low incomes.

Mission Statement:

The PHA helps families and individuals with low incomes achieve greater stability and self-reliance by providing safe, affordable, quality housing and links to community services.

Employment Benefits:

The PHA offers a generous employee benefits package. The standard package includes paid vacation and sick leave; eleven paid designated holidays and two paid floating holidays; health and dental insurance coverage; and an employer pension contribution equal to 7% of employee's salary (employee contributes 5%). Additional benefits vary by contract or Supervisory and Confidential (S&C) policies.

Class Summary: Incumbents are responsible for supervising Housing Choice Voucher staff which could include Housing Choice Voucher Specialists, Housing Inspectors, Inspections Specialist, Administrative Support Technicians or Administrative Support Assistants; and overseeing the processes for intake, occupancy (annual and interim rent calculation and recertification), inspections, Family Self Sufficiency, and overall program administration for Housing Choice Vouchers and related Housing Choice Voucher rent assistance.

Distinguishing Characteristics: The Housing Choice Voucher Programs Manager is the third level of a four-level rental series and is distinguished from the Housing Choice Voucher Specialists, Housing Inspectors, Inspections Specialist, Administrative Support Technicians and Administrative Support Assistants; by its responsibility for supervising those positions and overall management responsibilities.

Position Summary: Incumbents are collectively responsible for managing all facets of the Housing Choice Voucher programs under the general supervision of the HCV Assistant Director, including supervising and coaching staff, maximizing the utilization of Housing Choice Vouchers and special programs within available resources, and preparing and analyzing productivity reports. One or more incumbents is also responsible for managing and maintaining the Family Self-Sufficiency (FSS) caseload.

Duties:

1. Manages and supervises all facets of the intake process, including but not limited to Housing Choice Vouchers, Mainstream/ Disability vouchers, Portability, Mod-Rehab, and all special projects including all existing and new project-based voucher (PBV) projects and ports.
2. Conducts screening of applicants to determine eligibility, consulting with the HCV Assistant Director when necessary.
3. Reviews all files submitted by the Housing Choice Voucher Specialists for denial; determines the appropriateness of the recommendation in accordance with HUD and PHA policies; presents PHA position in any Informal Review requested by a denied applicant.
4. Manages all facets of the occupancy process for participants in Housing Choice Voucher programs, including annual and interim rent calculation and recertification’s, moves between units, participant compliance with program requirements and related tasks.
5. Oversees owner payments and disbursements.
6. Oversees EIV data and ensures accuracy of data. EIV: Enterprise Income Verification
7. Conducts supervisory file reviews that comply with SEMAP requirements and ensure compliance with PHA procedures.
8. Manages all facets of the inspections process for Housing Choice Voucher and special programs.
9. Oversees rent reasonableness procedures and approves rent increases.
10. Maintains utility allowance schedule.
11. Conducts Quality Control Inspections on a representative sample of inspected rental units (including new, annual, tenant request, move-out, and deferred unit inspections) to ensure compliance with HUD and PHA requirements.
12. Administers the FSS Program in compliance with all federal regulations and guidelines, including recruiting and enrolling qualified new FSS participants, developing a 5-year plan with each participant, maintaining accurate escrow balances, and referring each enrollee to a professional case manager from a community/social service agency.
13. Maintains and report all required FSS program information.
14. Maintains and staffs the Program Coordinating Committee.
15. Monitors and implements all federal regulations related to the FSS program.
16. Supervises staff by assigning, monitoring and evaluating work; providing direction, coaching and advice; conduct performance evaluations; assist staff with difficult and sensitive issues; conduct staff meetings; and provide technical assistance and guidance as necessary establishing goals; making hiring, disciplinary action work plans and termination recommendations; determining training needs; ensuring Housing Agency and HUD policies and procedures are enforced.
17. Maximize the utilization of vouchers and budget authority throughout the Housing Choice Voucher program, within authorized levels and available resources (SEMAP).
18. Interprets, enforces and evaluates rules, regulations and all internal procedures with respect to all elements of program administration; determines and implements internal changes necessary to assure continued regulatory compliance with above elements and also with owner compliance under the terms of the Housing Assistance Payment (HAP) contract.

20. Responds promptly, courteously, and professionally to applicant, participant, landlord, general public, and staff inquiries regarding the appropriate program or established procedures.

21. Works with the IT department to identify and implement new reports to monitor the program compliance; identify the problem or issue; research possible solutions and develop a report.

22. Ensures compliance with SEMAP-related goals and objectives.

23. Review and evaluate termination process, before terminations are formally issued. Ensure program terminations comport with federal regulations and statutes, and any relevant state laws. Consults with HCV Assistant Director and Director as needed on these responsibilities.

24. Reasonable Accommodation Review. Oversees reasonable accommodation requests, including investigations and responses. Incumbent is the main point of contact between program participant, legal counsel, landlords if pertinent, and relevant HCV Staff. Consults with Assistant Director and Director on these requests.

25. Performs job duties of the other Housing Choice Voucher Programs Manager(s) and Assistant Housing Choice Voucher Programs Director in their absence, or as assigned.

26. Perform job duties of staff (direct reports) in the event of unplanned absences or work overflow.

27. Serves as a PHA representative on internal and external committees and at meetings, informational sessions, and workshops related to the Housing Choice Voucher Program.

28. Provides outreach/liaison from PHA to community organizations, agencies, and individuals.

29. Completes the application process and related documents in response to HUD Notices of Funding Availability (NOFAs) relating to the Housing Choice Voucher Program; implements new programs as funding is awarded.

30. Minimize job related accidents and injuries.

31. Must abide by all Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the PHA.

32. Must travel to other locations that are required by the nature of the work.

33. Performs other duties of a similar nature or level.

Knowledge (position requirements at entry):

Knowledge of:

• Basic accounting principles;
• Federal and state regulations pertaining to public housing administration;
• Court procedures;
• Housing Choice Voucher Program and Fair Housing regulations and requirements;
• Familiarity with social work concepts and issues surrounding the Housing Choice Voucher Program;
• Supervisory principles including interviewing, training and performance management techniques;
• Federal and State laws, regulations and other requirements pertaining to public housing and Housing Choice Voucher administration including Housing Quality Standards (HQS) and Fair Housing requirements;
• Cultural differences. Skills (position requirements at entry):
• Skill in:
• Using computers and related software applications (MS-Word and Excel preferred); experience with handheld inspection devices/systems desirable;
• Preparing clear and concise reports and memos;
• Reading and comprehending federal and state regulations;
• Coordinating, supervising and evaluating the work of others;
• Resolving heated disputes;
• Maintaining accurate files and records;
• Giving presentations;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Skills (position requirements at entry):

Skill in:

• Using computers and related software applications (MS-Word and Excel preferred); experience with handheld inspection devices/systems desirable;
• Preparing clear and concise reports and memos;
• Reading and comprehending federal and state regulations;
• Coordinating, supervising and evaluating the work of others;
• Resolving heated disputes;
• Maintaining accurate files and records;
• Giving presentations;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Required Qualifications

• Education: BA degree in Housing, Public Administration, Business Administration or related field.
• Experience: Three years of relevant experience at the B Band level or above such as Housing Choice Voucher Programs, Housing Quality Standards (HQS), housing, or relevant field. Additional experience can substitute for education on a year-for-year basis. Demonstrated experience working with ethnically, culturally and economically diverse populations.

Preferred Qualifications

• Education: Relevant graduate degree or Juris Doctor degree
• Experience: Four years of related experience.
• Supervisory: Supervisory or lead worker experience

Licensing Requirements (position requirements at entry):

Must have a valid Driver’s License and vehicle

Physical Requirements

Light Work (Exerting up to 20 pounds of force occasionally, or up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects. Even though the weight lifted may be only a negligible amount, a job should be rated light work: [1] when it requires walking or standing to a significant degree; or [2] when it requires sitting most of the time but entails pushing or pulling of arm or leg controls; or [3] when the job requires working at a production rate pace entailing the constant pushing or pulling of materials even though the weight of those materials is negligible.) (For Complete physical requirements see “Physical Demands Job Analyst” on file.)