Community Executive (Contract) in Kota Jakarta Selatan at bukuwarung

About Us:

BukuWarung is SEA’s fastest growing startup and we are building the digital infrastructure for 60 million MSMEs in Indonesia, enabling them to efficiently manage and grow their business, starting with digital bookkeeping, online storefront & payments. BukuWarung’s vision is to empower 60 million MSMEs in Indonesia to become financially aware and enable them to manage and grow their business using technology.

BukuWarung is backed by top tier VCs globally: Peter Thiel’s Valar Ventures, Goodwater Capital, Y-Combinator, AC Ventures, Quona Capital, East Ventures, Golden Gate Ventures, Rocketship.vc, Tanglin Venture Partners and strategic angel investors from Stripe, PayPal, Plaid, Grab, Gojek, Facebook, AirBnB, Fast, Mastercard etc.

• Community Engagement & Moderation: Actively manage and moderate day-to-day activity across WhatsApp merchant community groups, ensuring conversations stay relevant, respectful, and on-brand.

• Content & Communication Execution: Draft, schedule, and distribute community content (announcements, educational tips, promotions, engagement prompts) aligned with the broader community content calendar.

• Member Support & Response: Respond to merchant questions, complaints, and feedback in a timely and empathetic manner, escalating unresolved issues to the appropriate internal team.

• Community Growth: Support onboarding of new members into community groups, ensuring a smooth welcome experience and clear orientation to community guidelines and value.

• Engagement Tracking & Reporting: Monitor community health metrics (activity levels, sentiment, engagement rate, response rates, complaint trends) and compile regular reports to inform community strategy.

• Feedback Loop: Surface recurring merchant pain points, questions, and suggestions to Product, Marketing, Data, Merchant Happiness, and Field teams to help improve the merchant experience.

• Event & Program Support: Assist in planning and executing community programs, campaigns, contests, or offline/online events that strengthen merchant loyalty and participation.

• Cross-functional Collaboration: Coordinate with stakeholders to ensure community initiatives are well-supported and merchant needs are addressed holistically.

• Bachelor's degree (S1) from any major.

• Minimum 1 years (internship is counted) of experience managing online communities, with specific hands-on experience running or moderating WhatsApp-based communities/groups.

• Strong communication skills in Bahasa Indonesia (working proficiency in English is a plus). Understanding the local language is an advantage.

• Comfortable handling high-volume, fast-paced conversations and multitasking across multiple groups.

• Data-literate: able to track basic engagement metrics and translate them into simple, actionable insights.

• Empathetic, patient, and solution-oriented when handling merchant complaints or sensitive situations.

• Detail-oriented with strong organizational and follow-up skills.

• Experience in fintech, digital financial services, or MSME-focused platforms/community is a huge plus.

• Familiarity with community management tools (e.g., WhatsApp Group, WhatsApp Community) is an advantage.

• Familiar working with AI tools (e.g., ChatGPT, Claude, or similar) to support content drafting, data analysis, or day-to-day productivity.

• Healthy, active community groups with consistent engagement and low churn.

• Fast, accurate resolution of merchant questions and complaints.

• Clear, timely reporting that helps the Community Manager and leadership make informed decisions.

• Merchants feel heard, supported, and see tangible value in being part of the BukuAgen community.