Senior Meter Service Technician in Oceanside, California at City of Oceanside

• Be involved in maintaining, monitoring, and ensuring an accurate data-collection system to support our AMI and billing system.
• Have daily intensive interactions with residents and businesses within the City limits.
• Be able to utilize your expertise on the installation, testing, repair, monitoring and replacement of the more than 45,000 meters utilized by the Water Department.
• Be the very first step in making all the residents of Oceanside happy with accurate and timely water meter reads.

The ideal candidate should be able to understand, operate, and troubleshoot an AMI system, upload/download data, dispatch work orders and ensure the work group is working efficiently. This requires close collaboration with the Meter Services Supervisor and staff within the workgroup. The ideal candidate should be able to operate software and related equipment; have excellent customer service, planning/organization and time management skills. Someone who will be active and have the ability to perform a physical job.

We want applicants who will be happy with a workday demanding enough to feel a sense of accomplishment at the end of their day. This position will require an expert understanding that accuracy and a careful approach to assignments will be expected. Persons with a good ability to deal with difficult situations and customers. Rain or shine you are there to help those that need it. An ideal candidate will possess a dynamic understanding of water delivery and where issues may arise.

This position may also aid other divisions within the department and/or work on special projects as required by the Water Utilities Director.

• Operations, services and activities of an automated and manual meter reading program.
• Principles of lead supervision and training.
• Principles of customer service.
• Equipment, methods and materials used in the construction, maintenance and repair of water meters.
• Use and competency with computers, software, modern office machines and equipment including automated software applications.
• Software applications including AMI, GIS, Microsoft Office and other related software.
• City geography and location of meters.
• Occupational hazards and standard safety practices.
• Principles and practices of customer service.
• Principles and practices of record keeping.
• Mathematical principles.
• Basic computers operations.
• Pertinent Federal, State and local laws, codes and regulations.

• Lead, organize, train and review the work of staff in the area of work assigned.
• Assign and schedule personnel, materials and equipment effectively.
• Support the operation and maintenance of the Advanced Metering Infrastructure system (AMI).
• Estimate the costs of maintenance or repair projects.
• Identify and report meter discrepancies or malfunctions.
• Provide excellent internal and external customer service.
• Interpret, explain and enforce department policies and procedures.
• Perform routine maintenance on meters.
• Perform mathematical calculations with speed and accuracy.
• Assess readings to determine consumption discrepancies.
• Work independently and efficiently to carry out assignments.
• Understand and carry out oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective relationships with those contacted in the course of work.

• Possession of an appropriate, valid driver’s license.
• Possession of State of California Water Distribution Grade II Certificate.