Project Coordinator in at MILESTONE & CO LLC

Position Description:

Support the Quality Settlement Fund (QSF) team by applying strong organizational skills and attention to detail to manage post-settlement operations for complex mass tort cases. This role plays a key part in ensuring accurate data management, timely claimant payments, and clear communication with clients and internal teams. The Project Coordinator contributes to Milestone’s mission of delivering principled, client-centered legal solutions with empathy and precision.

Essential Duties & Key Responsibilities:

• Communicate clearly and professionally with clients, claimants, and internal teams.
• Respond to inquiries via phone, email, and messaging platforms, anticipating and addressing follow-up needs.
• Prepare and manage reports to monitor payment statuses and project progress.
• Accurately compile and process payment files in collaboration with internal teams.
• Maintain strict confidentiality and handle sensitive data securely.
• Coordinate project tasks, track deadlines, and ensure documentation is current.
• Deliver high-quality client-facing materials with minimal revisions.
• Identify and escalate issues promptly, offering solutions when appropriate.
• Collaborate cross-functionally to streamline workflows and remove bottlenecks.
• Take ownership of assigned tasks and contribute to continuous process improvement.
• Delegate effectively while maintaining accountability and follow-through.
• Uphold Milestone’s core values through principled, empathetic, and detail-oriented work.
• Other duties as assigned.

Requirements & Qualifications:

• Associate degree or paralegal certification preferred; equivalent experience will be considered.
• 1-2 years of experience supporting mass tort litigation, high-volume personal injury law, or legal operations preferred
• 1-2 years of experience analyzing high-volume legal, financial, or case management data within a mass tort or plaintiff law environment preferred
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, SharePoint).
• Ability to quickly learn and adapt to new legal case management systems.
• Experience with Salesforce, Asana, Power Automate, and Power BI is a plus.
• Strong organizational and multitasking skills in a high-volume, deadline-driven environment.
• Prior experience in post-settlement processes (e.g., release administration, lien resolution) is advantageous.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances.

Milestone & Co LLC is an Equal Opportunity Employer

Minorites/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity