Customer Support Specialist - LollyLaw in Abbeyville, Colorado at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist - LollyLaw based in the United States.

Are you passionate about delivering exceptional customer experiences while helping clients succeed with innovative technology? This role offers the opportunity to become a trusted advisor to legal professionals by providing outstanding support, guidance, and training throughout their customer journey. You'll work in a collaborative, remote-first environment where proactive problem-solving, continuous learning, and strong communication are highly valued. From onboarding new users to resolving technical issues and improving support resources, you'll play a key role in driving customer satisfaction and long-term success. If you enjoy building relationships, solving challenges, and making a meaningful impact every day, this position is an excellent fit.

• Deliver exceptional customer support through chat, email, and phone, ensuring timely resolution of client inquiries and technical issues.
• Troubleshoot software-related challenges and guide customers toward effective solutions that support their business goals.
• Lead onboarding sessions for new customers through training calls, follow-ups, and ongoing adoption support.
• Develop a deep understanding of platform features and functionality to provide accurate guidance and best practices.
• Create, maintain, and improve help center documentation and customer education materials.
• Build strong customer relationships that promote satisfaction, engagement, and long-term retention.
• Collaborate with internal teams to communicate customer feedback, evolving needs, and opportunities for product improvement.
• Contribute to additional customer success initiatives and projects as needed.

• 1–2 years of experience in customer support, customer success, or a related client-facing role.
• Previous experience supporting SaaS products is preferred.
• Strong troubleshooting and creative problem-solving abilities with a proactive approach to customer needs.
• Excellent verbal and written communication skills, with the ability to build trust and explain technical concepts clearly.
• Ability to work independently while collaborating effectively within a remote team environment.
• Strong conflict resolution, relationship-building, and customer advocacy skills.
• Experience in the legal technology, legal services, or consulting industry is considered an advantage.
• Customer-focused mindset with a passion for delivering outstanding user experiences.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Competitive salary.
• Fully remote work flexibility within the United States.
• Paid vacation, sick leave, and parental leave.
• Work-life balance supported by a collaborative and flexible company culture.
• 100% employer-paid PPO medical, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Equity grant opportunities.
• Opportunities for professional growth and ongoing learning in the legal technology industry.