Parts Counter in Tampa, Florida at DYNAMIC EQUIPMENT GROUP

The position is primarily responsible for selling parts products to businesses, industrial establishments, or individuals in person through the parts counter and over the telephone.

Essential duties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Greet walk-in and telephone customers to help with their parts inquiries
• Research and fill customer parts orders, requests, and estimates
• Place daily orders from multiple equipment parts vendors
• Receive, pull, and ship customer parts orders
• Communicate with customers about upcoming parts sales / specials and any current or upcoming parts requests or purchases
• Evaluate and discuss with each customers their part & ongoing customer service experience with us
• Follow proper cash account procedures
• Receive payment or obtain credit authorization

• Ensure maximum sales volume
• Handle customer complaints tactfully and thoughtfully, keeping Parts Manger advised of all issues
• Keep the parts counter clean and orderly
• Make outbound lead follow up calls to potential and existing customers by telephone and email
• Other duties

Note:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Competencies

• Superior customer service
• Critical thinking and problem solving
• Oral and written communications.
• Teamwork and collaboration
• Professional work ethics

Required education and experience

• High School Diploma or equivalent
• Previous sales or customer service experience
• Basic computer skills

• Highly developed communication and organization skills
• Positive Team -Oriented Attitude
• Must be self-motivated and result oriented
• Ability to work independently and as a team player

Preferred education and experience

• Bilingual candidates preferred
• Previous counter construction equipment/ rental industry helpful

Affirmative Action/EEO statement

Dynamic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.