Patron Services Representative at Luther Burbank Center – Santa Rosa, California

Job Title: Patron Services Representative Department: Patron Services Department
Reports To: Associate Director FLSA Status: Non-exempt/Part-time
Location: Santa Rosa, CA Hourly Rate: $17 to $18 per hour

Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise.

Snapshot of the Role
In this key role, you will assure the highest level of customer service to all patrons, guests, and vendors. You will work effectively with your team members as well as other departments. You will contribute to a welcoming environment for people of diverse backgrounds, age, and ability. You will plan and deliver accurate and timely administration of programs and projects. Must be able to work evenings and weekends.

Measure of Success

• Demonstrate personal responsibility for quality and timeliness of work performed
• Able to keep focus on tasks despite interruptions and distractions
• Considers lessons learned from experience, differing needs, and the impact of decision on others
• Communicate effectively in verbal and written form in a respectful, timely, and clear manner
• Demonstrate tact and diplomacy in diffusing customer complaints or demanding situations

All the duties and responsibilities you are entrusted with:

• Fulfill ticketing orders via phone and in person with speed and accuracy
• Show builds including building platinum seating, discounted tickets, subscription and multi-show packages, and consignment tickets
• Manage a high volume of telephone calls and window transactions with a polite and professional demeanor while performing multiple tasks concurrently
• Act on opportunities to upsell performances, solicit memberships and donations
• Ensure highest level of security and accuracy in handling and balancing all forms of monetary transactions

What Matters Most in this Role:

• Excellent customer service skills
• Bi-lingual Spanish/English is preferred
• Excellent organizational and multi-tasking skills
• Accuracy and attention to detail is crucial
• Must have basic computer skills and be able to understand and accurately interface with Tessitura, the ticketing and patron management database
• Strong interpersonal skills to collaborate with staff across departments and cultivate
• relationships in the community
• Ability to work independently in a fast-paced, deadline-oriented environment with good cheer
• Knowledge of Tesssitura Ticketing Software or other ticketing software experience preferred

How to Apply and Further Information:
To apply, please submit a short cover letter and your resume in PDF format to HR@lutherburbankcenter.org using the job title in the subject line. A detailed job description is available upon request.