Manager, Technical Services at Crown Property Management – Mississauga, Ontario

Position Summary and Objectives

The Manager, Technical Services reports to the Director, Property Management, with a primary focus on operating efficiency of assigned properties and has a strong knowledge of mechanical and electrical operations subject matter specifically related to electrical distribution, HVAC, building controls, plumbing and fire detection and suppression systems as well as monitoring the preventative maintenance system to identify trends and opportunities for improvement by assisting with the development and implementation of maintenance standard operations procedures and processes.

The Manager, Technical Services, will also be responsible for day-to-day management of operations of assigned properties and operations staff under their supervision including building operations team, security critical infrastructure equipment management, incident management and adherence to industry and company protocols and interface with external service providers and tenants.

Responsibilities

Deliver Excellent Service to Tenants

• Build effective relationships with tenants, tenant representatives and visitors to meet reasonable tenant expectations and lease obligations

• Independently respond to complex tenant queries that have been escalated above subordinates

Maintain Quality Building Premises

Ensure building safety and adherence to occupational health and safety standards including hazardous materials handling laws and regulations.

• Ensure that property inspections are completed monthly

• Manage and direct staff, tenants, etc. during emergencies within the properties

• Ensure that there is a review of building systems and repair history to aid in life cycle costing analysis

• Ensure that health, safety and environmental procedures are compliant with applicable laws, regulations and permit conditions are enforced

• Ensure that monitoring systems are functional and work with various systems to manage business risk

• Respond and coordinate activities related to the recovery of any building system failure

• Must be a member of the Joint Health and Safety Committee and willing to obtain any certification as required

Ensure efficient and effective building operations

• Responsible for all Building Operations. maintenance personnel, third party contractors and all building systems (HVAC, mechanical, electrical, fire and life safety systems)

• Provide technical direction and consultation on projects as well as capital planning and development of building's operating budget

• Manage and ensure all work is distributed to the appropriate operations personnel and contractors

• Manage and ensure all service contracts are properly administered and co-ordinate re-tendering of contracts

• Obtain quotes for supplies and building contractor services as needed or requested by senior management, detailing scope of work required and providing access and meeting service people on site

• Monitor and track warranty items

• Monitor and track the environmental plan, to ensure all audits and compliance requirements are up to date

• Review monthly maintenance reports prepared by operations team on activities and completed maintenance, contracted services, service calls, and any major projects for the month

• Conduct periodic staff meetings to ensure operations and staff requirements are met

• Coordinate and ensure tenant move-ins and move-outs are managed according to procedures, oversee construction and liaise with contractors and tenant’s suppliers

• Ensure that tenant information is completed and approved by CPMI before tenant begins construction of office space; ensure tenant approval of all work and arrange deposit from tenant and appropriate payment terms, with assistance from Accounting and Construction, if CPMI is doing the work and the work requested by the tenant exceeds the tenant allowance provided under the lease

• Ensure building permits status is current, and all applicable documents are closed accordingly

• Assist the Acquisitions Department with pre inspections and capital planning of potential new assets

Provide support to other CPMI team members

• Assist with Project Management including Capital Improvements

• Coach, train and supervise the operations team. Perform annual reviews for the operations team and seek opportunities for their development and advancement

• Provide assistance to Management as requested

Provide support to the sustainability team as required and participate in the sustainability committee

Coordinate visitors, external contractors and service providers

• Ensure that all visitors, i.e., technicians, contractors etc. working on site comply with Occupational Health and Safety requirements and utilize the correct PPE (personal protective equipment) at all times

• Ensure that all contractors and service providers are on SafeContractor and have the appropriate documents

Ensure accuracy, reliability and delivery of Property Management information

• Assist with preparation of budgets and monthly and quarterly reports, as applicable to each property

• Review and assist with monthly listings of accrued expenses and capital expenditures. Reconcile capital

projects and ensure all documentation is accounted for as per standard procedures.

• Review and approve invoices and purchase orders within approval level

• Monitor and ensure sustainability data is updated on the sustainable reporting platform

• Monitor Rise Activate by Crown APP and ensure preventative maintenance and compliance follow Crown’s KPI’s

• Assist with the development of Standard Operating Procedure and implementation, as required.

Promote Environmental Sustainability in Building Operations

• Seek opportunities and support best practices to reduce energy consumption

• Work with waste removal contractors to maximize diversion from landfill

• Assist with environmental assessments and reporting

• Manage disproportionate utility consumption and billings and monitor energy usage

• Assist with building certification submissions (BOMA Best, LEED, ENERGY STAR), updates and green management practices

Perform other related responsibilities as requested from time to time

Qualifications

Education

• A post-secondary degree in related field

• BES I/II or other equivalent technical designation

Professional Experience

• 10+ years’ experience managing the critical operations and/or maintenance of commercial properties

• Continuing involvement with professional organizations such as BOMA and IREM

• Excellent client relation skills

• Working Knowledge of LEED and BOMA standards

• Knowledge and understanding of construction practices/techniques, project controls and building support systems

• Intermediate Microsoft Office (Word, Excel, PowerPoint and Outlook) skills

• Strong knowledge of workplace tools such as building automation system, preventative maintenance, security and HVAC operations

• Basic First Aid, CPR and AED Certification

Personal Competencies

• Supports teamwork environment with positive and professional attitude

• Open to learning, developing new skills/knowledge

• Focuses on results, anticipates problems, identifies solutions, takes action

• Understands all aspects of job - impact on business goals

• Proactively assesses, responds to workflow deficiency, adheres to CPMI policy

• Goes the "extra mile" to understand and respond to tenant/customer needs

• Flexibility to changing work conditions including interruptions and multi-tasking ability

• Behaves and makes decisions that support CPMI goals/objectives

• Conducts business consistent with sustainability

• Strong written and verbal communication skills

• Understand basic financial management; specifically, procedures for expenses/revenues

• Ability to work independently and under pressure, deal with deadlines

• Demonstrates integrity in decision making, listening, treatment of others

• Mentors and develops others - self confidence

• Valid driver's licence and vehicle

CPMI is committed to accommodating employees with disabilities throughout their employment with Crown in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation, please let us know.