PT Support Specialist - Bulldog Central at Pitt Community College – Winterville, North Carolina

Bulldog Central is Pitt Community College’s one-stop hub for student support, providing guidance, resources, and friendly assistance to help students navigate their college experience. As the first point of contact for many students, Bulldog Central plays a vital role in fostering a welcoming and supportive campus environment.

We are seeking a friendly, professional, and student-focused individual to serve as a Part-Time Support Specialist. This role is essential in creating a positive first impression and ensuring students, staff, and visitors receive accurate information and compassionate support.

Hours:

• Greet students, staff, and visitors warmly and professionally.
• Serve as the first point of contact for Bulldog Central inquiries.
• Provide accurate information about services, events, and campus resources.
• Answer phones and respond to walk-in traffic.
• Direct individuals to appropriate departments or campus locations.
• Maintain front desk supplies and ensure the area is clean and welcoming.
• Assist students in navigating online systems and digital tools.
• Listen actively to student concerns and provide compassionate responses.
• Refer students to appropriate support services when needed.

Preferred Qualifications:

• Associate’s degree or higher.
• Prior experience in a front desk, customer service, or student services role - preferably in a college or educational setting.
• Strong verbal and written communication skills.
• Ability to interact professionally and empathetically with diverse populations.
• Familiarity with Microsoft Office Suite.
• Experience using student information systems (e.g., Colleague, Moodle) preferred.
• Comfortable learning new software and digital tools.
• Demonstrated ability to provide friendly, helpful, and solution-focused service.
• Ability to remain calm and courteous under pressure or in high-traffic situations.
• Strong attention to detail and ability to multitask.
• Positive attitude and willingness to contribute to Bulldog Central’s mission.
• Commitment to equity, inclusion, and student success.