Regional Manager in at GENDA Americas, Inc
Job Description
Regional Manager – LBE Operations
Position Overview
Reporting to the Senior Director of Operations, the Regional Manager is responsible for field operations, personnel development, client relationships, and financial performance within an assigned geographic region. The position provides direct operational leadership, ensures adherence to company standards, and drives continuous improvement in service execution, productivity, and profitability.
Key Responsibilities
- Regional Operations: Direct route operations, staffing, collections, equipment deployment, maintenance, and service activities. Lead the resolution of complex service issues to minimize downtime and maintain operational continuity.
- Team Leadership & Development: Train, coach, and develop geographically dispersed field personnel. Establish performance expectations, maintain regular field engagement, and reinforce standard operating procedures (SOPs) to ensure accountability and consistent execution.
- Client Relations: Serve as a brand ambassador in client interactions, maintaining professional relationships, addressing operational concerns, and ensuring fulfillment of service commitments.
- Operational Performance: Monitor equipment uptime, service response, route productivity, collection compliance, and location performance. Identify performance gaps and implement corrective actions to improve operating results.
- Financial Management: Manage controllable operating expenses, labor utilization, and equipment productivity, with a focus on cost efficiency and the operational drivers of regional profitability.
- Personnel Management: Evaluate employee performance and partner with Human Resources and Operations Leadership on recruitment, staffing, performance management, and personnel decisions.
- Continuous Improvement: Identify recurring operational challenges, implement sustainable solutions, and measure their effectiveness in improving service, productivity, and financial results.
- Compliance & Controls: Enforce company policies, safety requirements, cash-handling procedures, and established operational standards.
Qualifications & Experience
- Minimum 5 years of experience in amusement, entertainment, hospitality, or a related industry.
- Minimum 5 years of supervisory or management experience.
- Demonstrated ability to manage geographically dispersed field personnel.
- Strong operational judgment, leadership, communication, and problem-solving skills.
- Working knowledge of financial performance, cost management, and operational reporting.
- Proficiency with business software and reporting systems.
- Ability to travel as required and lift or handle objects weighing up to 50 pounds.
- Ability to successfully complete required pre-employment screenings.
Additional duties may be assigned based on business needs.
Perks & Benefits:
- Company vehicle will be provided to facilitate the completion of your job duties
- Health insurance (medical, dental, vision)
- Life insurance and disability coverage
- 401(k) + company match
- Paid time off including vacation, sick pay & paid holidays
- Partially paid pregnancy disability leave
- Flexible hours
GENDA Americas is the North American hub of GENDA, a global leader in amusement and entertainment. Our mission is simple: to create joy, deliver value, and strengthen communities by investing in and growing leading entertainment brands across Canada and USA. GENDA Americas companies include:
- Kiddleton: Bringing kawaii-inspired claw machines and IP-driven prizes to arcades, high-traffic entertainment venues, and retail locations across the U.S. and Canada.
- Player One Amusement Group (P1AG): One of North America’s leading arcade operators and amusement solutions providers, offering revenue-share partnerships, new game distribution, and route operations.
- National Entertainment Network (NEN): The largest amusement vending operator in the U.S., delivering crane machines, kiddie rides, and bulk vending across thousands of retail locations.
- Enterrium: Schaumburg's premier entertainment hub, where modern dining meets classic arcade thrills. Experience the thrill of bowling on our eight boutique lanes, or gather friends and family for private events in our stylish, upscale venue.
- Barberio: A long-standing leader in amusement and jukebox operations, expanding entertainment offerings in community spaces.
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Employment is contingent upon the candidate’s authorization to work in the United States; the company participates in E-Verify. The Company does not provide visa sponsorship.
Offers of employment may be contingent upon the successful completion of background checks and/or other pre-employment requirements, in accordance with applicable federal, state, and local laws.
Applicants requiring a reasonable accommodation to participate in the application or interview process should notify the Company.
The Company does not accept unsolicited submissions from recruiting or staffing agencies, and no fees will be paid.
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