Gaming Machine Lead Technician in Fort Hall, Idaho at FORT HALL CASINO
Job Description
JOB DESCRIPTION
POSITION TITLE | Gaming Machine Lead Technician | DEPARTMENT | Gaming Machine |
REPORTS TO | Bench Lead Technician Supervisor | LICENSING LEVEL | Key |
SALARY GRADE | NE07 | FLSA STATUS | Non-Exempt |
POSITION SUMMARY
Contributes to the efficient daily operation of Gaming Machine activities by maintaining gaming machines and electronic components serving in a lead role for other Technicians in their daily work, in accordance with the established policies and procedures of the Shoshone-Bannock Casino Hotel. Maintains professionalism in all interactions with internal and external customers.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Assist guests with gaming machine related issues in a prompt, courteous, and professional manner.
- Cleans, configures, installs, tests, repairs, and maintains gaming machines and related electronic components; maintains documentation for all repairs.
- Troubleshoots and repairs all types of Gaming Machine machines internal components and employed equipment to the component level.
- Maintains a working stock of spare parts to minimize equipment down time due to equipment failure.
- Repairs, overhauls, and performs proper preventative maintenance of all Gaming Machine machines to ensure optimal operation.
- Performs initial set-up and check out of new gaming machines.
- Breaks down, relocates, and executes re-set-up of machines and stands to be relocated.
- Verifies the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new Gaming Machine machines.
- Completes paperwork and verifies all gaming machine destruction in accordance with Standard Operating Procedures (SOPs), Minimum Internal Control Standards (MICS), and Tribal Internal Control Standards (TICS).
- Assists in the training of Gaming Machine Technicians.
- Coordinates with vendors for troubleshooting assistance, as well as work on leased machines.
- Brings disputes and unusual customer activities to the attention of the department operations as necessary and Gaming Machine Department Management.
- Serves in a lead role for other Technicians in their daily work.
- Promotes positive Customer Relations through prompt, courteous and efficient service.
- Complies with all property and department policies and procedures.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:
- Goals, objectives, functions, internal controls, policies, and procedures of Shoshone-Bannock Casino Hotel.
- Applicable federal, state, tribal, and gaming laws, regulations, requirements, and principles.
- Mechanical functions and play aspects of gaming machines, procedures, and casino floor operations.
- Gaming machines and electronic data system hardware.
- Basic manual hand tool and repair methods.
- Electronically mechanical troubleshooting methods and techniques; voltmeter usage and troubleshooting wires as related to gaming machines.
- Record keeping practices and procedures.
- Customer service standards.
Skill in:
- The use of manual hand tools.
- Office software and industry-related applications.
- Leading and guiding the work of others.
- Analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.
- Handling multiple tasks simultaneously.
- Addressing customer problems.
- ·Correct English usage, grammar, spelling, and punctuation.
- ·Providing exceptional customer service.
Ability to:
- Communicate efficiently and effectively both verbally and in writing.
- Maintain confidentiality.
- Interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
- Analyze situations and adopt appropriate courses of action.
- Establish and maintain professional relationships with the public and co-workers.
- Make solid decisions and exercise independent judgment.
- Demonstrate leadership and professionalism at all times.
- Demonstrate sensitivity to the needs of guests.
- Remain calm in emergency or crisis situations.
- Handle multiple tasks and meet deadlines.
- Work independently with minimal supervision.
- Adapt to varying situations.
- Prepare comprehensive and concise reports and plans.
- Work in a fast-paced environment and meet deadlines.
- Uphold strong ethics and integrity.
MINIMUM QUALIFICATIONS
- High School Diploma/GED.
- Must be at least 18 years of age.
- One (1) year of casino work, gaming electronics, or related experience.
- A combination of relevant education and related work experience may be considered.
- Must be able to successfully pass a background screening / investigation according to the established requirements below.
- Tribal and Native American preference shall apply to all positions.
CERTIFICATIONS, LICENSES, AND/OR REGISTRATIONS
- Must be able to submit supporting documentation of education and training to support qualifications.
- Must be able to obtain and maintain a gaming license in good standing according to licensing rules and regulations.
Background Investigation Requirements
- Pre-employment drug screen.
- Personal reference check and employment verification.
- Conducts Federal, State, and tribal criminal history in accordance with the Shoshone-Bannock Tribes Gaming Commission Regulation, Part 400.7, Background Investigations.
PHYSICAL DEMANDS
While performing the duties of this job, the employee regularly is required to stand; walk; use hands to manipulate, touch, or grasp; reach with hands or arms; and talk or hear. The employee occasionally is required to sit; work near hazardous / moving equipment and / or machinery; use protective clothing, equipment, devices, and / or material; move up to 300 pounds (with assistance) and lift up to 50 pounds. The employee may rarely climb or balance; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Incumbent may be exposed to dust, fumes, airborne particles, and / or allergens; infectious disease; and working with hostile, offensive, and / or violent individuals.
WORK ENVIRONMENT
Work is generally performed in a mechanical shared space and/or casino setting with a moderate and occasionally high noise level. Evening, weekend, and holiday shifts may be required based on casino operation hours and project timelines. Tight time constraints and multiple demands are common. Travel may be required for training, meetings, conferences, presentations, and other events.
Updated 07/24/2026
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