Collision Centre Manager in Lethbridge, Alberta at Davis Automotive Group

Fix Auto in Lethbridge is seeking a results-driven and experienced Collision Centre Manager to oversee the daily operations of our busy, state of the art collision center in Lethbridge. In this role, overseeing a team of 40+ people, you will focus on maximizing productivity in the shop; ensuring quality and timely repairs as well as providing outstanding customer service and creating a positive and engaged workplace culture through motivating and developing employees.

Key Responsibilities:

• Manage the overall operations of the body shop, including staff supervision, scheduling, workflow, and ensuring all targets are met
• Ensure high-quality collision repair and refinishing work is completed on time and within budget.
• Maintain strong relationships with insurance companies, suppliers, and customers, including resolving issues as they may arise.
• Monitor KPIs including cycle time, customer satisfaction, and profitability.

Qualifications:

• 5+ years of experience in the collision repair industry, with 2+ years in a leadership role overseeing a large team (40+ people)
• Strong knowledge of repair processes, writing estimates and insurance procedures. A proven track record of working with insurance partners is a bonus.
• Excellent leadership, organizational, and customer service skills.
• Exceptional customer service and communication skills
• Ability to multi-task and meet deadlines
• Must have a valid driver’s license

Why you belong with Fix Auto:

• Competitive compensation plans. In this role you can earn between $150,000 and $200,000 inclusive of bonus.
• We provide industry-leading health and dental benefits, disability benefits and employer-matched RRSPs so you and your family are covered!
• Supportive leadership team to help you succeed.
• We are passionate about the work we do and our employees.
• We are busy year-round, with a lot of work as a result of our strong insurance partner relationships.