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Medical Scheduler at 26 Health,Inc – Orlando, Florida

26 Health,Inc
Orlando, Florida, 32803, United States
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About This Position

Medical Scheduler

Job title:

Medical Scheduler

Status:

Regular, Full-time

Reports to:

Call Center Manager

Salary:

$18-$22

Department:

Medical

Pay Type:

Hourly, Non- Exempt

Level:

Non-management

Revised:

09/05/2025

Job Purpose

The Medical Scheduler assists individuals in being connected to 26Health and all services offered by the organization. Responsible for moving the patients through the scheduling process.

Duties and responsibilities

  • Book, reschedule, and confirm patient appointments across multiple providers or departments, balancing provider availability and patient needs.
  • Maintain effective communication with patients, coworkers, and management
  • Maintain efficient patient flow.
  • Update patient demographics including request for services offered by 26Health.
  • Respond to scheduling requests via phone or patient portal; provide instructions, arrival details, and necessary guidance.
  • Use scheduling systems, multi-line phones, and web-based tools; manage data entry, paperwork, and referrals.
  • Assist in rerouting patients to the appropriate department based on their individual needs.
  • Provide excellent customer service via telephone to prospective and current patients of the organization.
  • Monitor patient schedule to accommodate same-day appointments.
  • Contribute to the positive image of the organization.
  • Perform other administrative and program-related duties as assigned.

    • Qualifications/Knowledge/Skills/Experience

  • High School Diploma or equivalent required;
  • Minimum of one (1) year of experience in healthcare, patient services, pharmacy, or outreach coordination.
  • Strong interpersonal and communication skills, especially via phone and written outreach.
  • Proficiency in Microsoft Office (Excel, Outlook, Word) and electronic health record (EHR) systems (eCW preferred).
  • Bilingual (English/Spanish or English/Creole) a plus.

    • Working conditions

  • Prolonged periods standing, walking, and/or sitting at a desk and working on a computer may be required.

    • Physical requirements

  • May require the occasional ability to lift up to 10 pounds.

    • Direct reports

  • N/A

    • About Us

    26Health is a non-profit 501c3 organization that provides care for underserved and underinsured communities. We started in 2011 with a mission to help transform the health care landscape in Central Florida. Today, we are a safe space built on cultural competence that offers access to care to anyone in need - from primary care and mental wellness to adoptions, gender identity support, family services, emotional support, food, and clothing. Our rule is simple: Leave No One Behind.

    Additional Information

  • Background screens will be performed, and education will be verified prior to employment.
  • Please be prepared to provide the required information and/or documentation.
  • 26Health is a smoke-free workplace, and smoking is prohibited in all enclosed areas of the property.
  • 26Health is an equal opportunity, affirmative action employer.

    • Job Location

    Orlando, Florida, 32803, United States
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    Job Location

    This job is located in the Orlando, Florida, 32803, United States region.

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