General Manager, Health Club Operations at Valley of the Sun Jewish Community Center – Scottsdale, Arizona

Job Title: General Manager – Sports, Fitness, Health and Wellness, Aquatics & Membership

Position Summary:
The General Manager is a senior leader responsible for driving the overall performance, growth, and member experience across Sports, Fitness, Aquatics, and Membership at the JCC. This role provides both strategic and operational leadership, ensuring high-quality programming, strong financial performance, and an exceptional, community-centered experience aligned with the JCC’s mission.

The General Manager will lead a multidisciplinary team, foster innovation, and play a key role in driving membership growth, retention, and engagement across the organization.

Key Responsibilities: Operations Management

• Oversee daily operations of fitness, aquatics, sports, and (community events as needed)
• Ensure operational excellence including cleanliness, safety, and facility maintenance
• Develop and implement operational policies, procedures, and SOPs
• Manage equipment purchasing and stay current with industry trends and best practices through conferences and professional development

Staff Leadership & Development

• Build and lead a high-performing leadership team
• Recruit, hire, train, and supervise full-time and key part-time staff, including fitness trainers, group exercise instructors, fitness floor staff, sports, aquatics and membership leaders.
• Foster a positive, collaborative, and team-oriented work environment
• Conduct performance evaluations and support ongoing professional development

Program & Service Development

• Identify new revenue-generating opportunities and innovative program offerings
• Design, implement, and expand sports leagues, aquatics programs, fitness classes, and community events
• Evaluate program effectiveness and adjust offerings based on participation, feedback, and industry trends
• Ensure programs meet the diverse needs of the community
• Promote cross-department collaboration to enhance efficiency and overall member experience
• Work with committees and sub-committees to support program development and strategic initiatives

Financial Management

• Develop and manage departmental budgets, including revenue forecasting and expense control
• Drive membership sales, retention strategies, and overall revenue growth
• Monitor financial performance and implement cost-control measures

Member Experience & Community Engagement

• Ensure exceptional member experience and create a culture of excellence
• Build and maintain relationships with community partners and stakeholders
• Address member concerns and resolve issues in a timely and professional manner

Marketing & Growth

• Partner with marketing teams to promote programs, services, and membership opportunities
• Oversee outreach initiatives, events, and promotions to increase engagement and membership growth

Performance Expectations: Success in this role will be measured by:

• Membership growth and retention
• Program participation and revenue performance
• Member satisfaction and engagement
• Operational efficiency, safety, and compliance
• Staff performance, engagement, and leadership development

Minimum Qualifications:

• Bachelor’s degree in Sports, Fitness, Recreation Management, or a related, master’s preferred
• Proven track record of driving revenue growth and managing multi-department operations
• Minimum of 5 years of leadership and supervisory experience
• Strong administrative, organizational, and leadership skills
• Excellent customer service, written, and verbal communication skills
• CPR, AED, and First Aid Certification (required or ability to obtain)

Preferred Competencies:

• Strategic thinking and problem-solving
• Financial and operational acumen
• Strong interpersonal and team leadership skills
• Ability to manage multiple departments and priorities effectively

Work Environment:

• Active, on-site role within a community center setting
• Requires flexibility, including some evenings, some weekends, and special event