Senior Business Analyst at Catalis Holdco Inc – Edmonton, Alberta

Who We Are

Catalis is a leading government Software as a Service (SaaS) and integrated payments provider, powering a wide range of government operations at the municipal, county, state, and federal levels. Our innovative solutions are designed to streamline processes, enhance efficiency, and improve the delivery of government services to the public. At Catalis, we are committed to leveraging technology to make government interactions simpler, faster, and more accessible.

Join a dynamic team, focused on helping Municipal Governments “Connect and Simplify Municipal Information to help make data informed decisions.” We are a data and service company with the goal of being an Alberta based technology company recognized across Canada. We are a small team that has seen year-over-year growth and is well positioned to increase our breadth and depth within the niche rural and small urban market, and we are looking for top-talent team members who can help take us to the next level.

What we Offer

Catalis is a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus a lot of energy on professional development, offering free access to unlimited Udemy courses for personal and professional advancement, as we want our employees to ride the wave and grow with our business. We strive to be an example of a successful high-growth technology company in Alberta, and our team members depend on each other to make it happen.

This opportunity is based at Catalis’ office in Old Strathcona (Edmonton, Alberta). Our new office includes an innovative vibe, stand-up desks for all staff, foosball games, an active workplace enrichment committee, fitness challenges, an office dog, lounge areas, and more!?

The Opportunity

The Senior Business Analyst (SBA) is a client-facing delivery leader responsible for guiding customers through requirements definition, workflow design, testing, training, and adoption for complex SaaS implementations. This role works closely within a cross-functional delivery team—including Project Management, Product, Engineering, and Support—to ensure solutions are delivered within contractual scope, aligned to Catalis product standards, and positioned for successful client adoption and go-live.

The SBA operates independently while collaborating closely with the delivery team, leads client discussions, anticipates risks, and provides clear direction to keep projects on track while maintaining strong client relationships.

This is an onsite position working out of our Edmonton office. This position is expected to work East Coast hours, Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST).

What You Will Do

Client Partnership & Delivery Execution

• Build and maintain strong, trusted relationships with client stakeholders and end users.
• Lead discovery sessions to understand current-state processes, business needs, and desired outcomes.
• Guide clients on how Catalis product capabilities and standard workflows meet their needs, including where business process changes are required.
• Reinforce scope, timelines, and contractual commitments to manage stakeholder expectations.
• Provide regular, accurate progress updates to the Project Manager and proactively identify and escalate risks or challenges.
• Ensure complete and accurate daily time entry, recognizing the impact on project reporting and revenue.
• Work collaboratively within the project delivery team to support shared goals and successful outcomes.

Business Analysis & Solution Design

• Define, document, and validate business requirements, workflows, and process improvements aligned with Catalis product best practices and the Statement of Work.
• Translate business needs into clear, actionable requirements and user stories.
• Document current-state and future-state workflows, data flows, and process impacts in a clear, client-consumable format.
• Identify opportunities to streamline client processes while remaining within scope and product standards.
• Support adoption of Catalis standard system terminology and workflows within client organizations.
• Collaborate with Product Management by submitting structured customer feedback and enhancement requests.
• Leverage experience with system integrations and APIs to support requirements definition and solution discussions, as applicable.

Testing, Training & Adoption Support

• Lead client readiness activities including User Acceptance Testing (UAT) and Train-the-Trainer efforts in alignment with project milestones.
• Define testing and training approaches, expectations, and success criteria in partnership with the Project Manager.
• Develop and review UAT scenarios to ensure coverage of critical end-to-end business workflows.
• Prepare clients for testing and training by confirming readiness, roles, and responsibilities.
• Facilitate testing and training sessions, providing clarification on system behavior, workflows, and expected outcomes.
• Triage and document issues, clearly distinguishing defects, configuration gaps, enhancement requests, and out-of-scope items.
• Partner with internal teams to support issue resolution and confirm readiness for go-live.
• Develop and tailor training materials, job aids, and workflow documentation based on the client’s configured solution.
• Coach client-designated trainers on system usage, process changes, and common end-user questions.
• Validate client readiness to independently support end users post-go-live.

Cross-Functional Collaboration

• Partner with Project Managers to manage delivery risks, dependencies, and stakeholder expectations.
• Collaborate with Product, Engineering, and Support teams to ensure solutions align with client needs and contractual obligations.
• Support data conversion activities, including data mapping and validation, as required.
• Contribute to continuous improvement of analysis, testing, and training practices within the team.

Required Qualifications

• Bachelor’s degree or equivalent professional experience.
• 5+ years of experience in Business Analysis, SaaS implementations, or enterprise system delivery.
• Proven experience leading client discovery, workflow design, testing, and training activities.
• Strong understanding of SaaS delivery models and implementation lifecycles.
• Excellent documentation, facilitation, and stakeholder communication skills.
• Ability to balance client needs with product standards, scope, and contractual commitments.
• Comfortable operating independently while working as part of a collaborative delivery team.
• Ability to work East Coast hours.
• Willingness to travel up to 50%.

Preferred Qualifications

• Experience working with government or regulated environments.
• Familiarity with case management systems or similar enterprise platforms.
• Experience working with APIs and system integrations.
• Experience with Jira, Smartsheet, Visio, or similar tools.
• Business Analysis certification (CBAP, PMI-PBA, or equivalent).

Catalis is committed to building and promoting a diverse workforce and celebrates the unique qualities that individuals of various backgrounds and experiences offer. As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law.