Operation analyst at Bitkernel Technology Inc – Pinheiros, São Paulo

Bitkernel Technology Inc. is redefining how the world experiences digital video. With a proven track record of innovation, we’re on a mission to revolutionize streaming technology and build complete content ecosystems. Headquartered in Austin, Texas, with a growing office in Vancouver, B.C., we’re building our future in North America.

Powered by our groundbreaking platform, Goose, we’re creating a next-generation self-serve SaaS solution that enables content creators, broadcasters, and media companies to launch and scale OTT streaming services across Android, iOS, Web, and SmartTV platforms.

At Bitkernel, you’ll experience the energy of a startup with the stability of an established product—and the opportunity to make a global impact. You’ll help shape major technical innovations, collaborate with visionary leaders, and solve complex, global-scale challenges backed by long-term R&D investment.

We thrive on empathy, innovation, and continuous learning. Our team is made up of curious, strategic thinkers who combine deep technical expertise with emotional intelligence and a collaborative spirit across cultures and disciplines.

Join us to build, innovate, and grow as we redefine how the world experiences digital video.

Startup Hustle: You thrive in fast-paced, ambiguous environments with a hands-on, problem-solving attitude.

Boundary-Breaking Vision: You challenge conventions to pioneer innovative, world-class user interfaces.

AI-Enhanced Innovation: You harness AI to supercharge development workflows and push the boundaries of what’s possible.

Product Operations – SR.

We are looking for a proactive and motivated Product Operations SR Analyst to join our fast-growing team. In this role, you will manage the creation, configuration, and operation of OTT apps for our clients, ensuring seamless delivery, smooth integrations, and excellent user experiences. This is a hands-on role perfect for someone who loves problem-solving, optimizing processes, and driving measurable growth.

About the Team

Our team is a dynamic, collaborative group where Marketing, Product Operations, and Sales work together to attract, educate, and convert clients, including both end users and other businesses. You’ll collaborate across teams and have a real impact on how our apps perform and how our clients succeed.

What You’ll Do

• Collaborate daily with Sales, IT, Product, and Marketing teams to ensure alignment with brand strategy.
• Receive requirements from other departments (Business Development, Sales, Marketing), document the workflow, and execute actions.
• Create new apps on our SaaS portal: upload logos/images, configure features, DRM, and finalize app packages.
• Repackage apps and new versions for different devices; guide clients through app submission to Apple Store, Google Play, Samsung & LG Stores.
• Coordinate and support third-party integrations (ERPs, payment gateways, CRMs, plugins), documenting processes and ensuring smooth operation.
• Ensure payment processes are functioning efficiently.
• Monitor and analyze app performance metrics and user activity.
• Identify and resolve data and configuration anomalies, maintaining high system integrity.
• Support daily troubleshooting, bug fixing, and general app support.
• Provide system administration: manage user permissions, custom objects, and workflows.
• Create and maintain documentation for processes, policies, app configurations, and help materials.
• Upload and organize content in new apps and regularly manage VOD content uploads.
• Conduct daily testing to ensure apps function smoothly.

• Career Development Opportunities: Access to learning resources, mentorship, and professional growth.
• Collaborative Team Environment: Engage in team-building activities and thrive in a creative, supportive workplace.
• Great Work Environment: Work from our modern office, with flexibility to work from home on Fridays.
• Comprehensive Benefits: Extensive health & benefits plan, LTD & Life Insurance.
• Global Opportunities: Join a company with international reach and potential for future travel and team-building abroad.
• Pay Equity: We base pay on your experience, location, and internal equity to make sure everyone is compensated fairly and consistently.