Floor Manager at Atlas Restaurant Group – Baltimore, Maryland

Floor Manager

GENERAL SUMMARY:

The primary responsibility of the Floor Manager is to assist the General Manager, Assistant General Manager and Restaurant Manager in overseeing the operations of the restaurant.

SUPERVISORY RESPONSIBILITIES:

• Primary focus of daily guest and staff relations along with closing the restaurant

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

• Demonstrates and role-models the company’s Core Values and Leadership Principles

• Handles guest concerns, complaints, and needs according to Company guidelines

• Addresses guest and staff issues in the moment and sees to their proper resolution or involves appropriate supervisors

• Maintains a presence in the dining room and service

• Manages employee performance through coaching, recognition, and corrective action

• Reviews and enters daily Avero Logbook

• Performs all closing responsibilities

• Ensures accurate cash counting, checkouts, side work completion, setting of the dining room for next service, tip matrix input, safe reconciliation, and nightly drop

• Checks out hourly staff members; reviews tip out and side work

• Ensures cleanliness and upkeep of the restaurant

• Assists in maintaining par levels of linens

• Assists in organizing and moving beverage product in the absence of or in coordination with the Beverage Manager

• Takes responsibility for the management of front of house employees in the absence of or in conjunction with the General Manager and Assistant General Manager

• Attends and contributes to weekly manager meetings

• Makes recommendations to the Company on ways to improve as needed

EDUCATION AND EXPERIENCE:

• Should be able to properly execute and demonstrate all duties of servers, bussers, food runners, bartenders and hosts in order to teach proper protocol.

• Requires a high school diploma or equivalent, and/or 1 year of tenue/experience with Atlas or similar concept while exceling in an hourly role;

• Knowledge of wines is beneficial;

• Knowledge of cocktail making and spirits is beneficial.