Lead Sales Engineer in San Antonio, Texas at Bridgehead IT LLC

Company Overview:

Bridgehead IT is a leading provider of innovative technology solutions dedicated to guaranteed outcomes that bring peace of mind and improve its clients’ bottom line. With a commitment to operational excellence and clientsatisfaction, Bridgehead IT delivers tailored solutions that drive business success.

Position Summary:

The Lead Sales Engineer owns Bridgehead IT’s Sales Engineering department and serves as the primary technical lead in the pre-sales process. This role requires deep hands-on IT experience, broad technical fluency across infrastructure, cloud, networking, systems administration, and cybersecurity, and the confidence to lead constructive conversations with Sales, internal teams, and clients. The right candidate will be a builder and operator who can create structure, enforce accountability, protect delivery quality, and ensure every solution is scoped accurately, positioned effectively, and profitable to deliver. This is a high-visibility role that directly impacts win rates, deal velocity, customer outcomes, and the smooth transition from sale to implementation. It also carries responsibility for helping build and scale the Sales Engineering team over time, creating the foundation, process, and culture needed to support future growth.

Duties/Responsibilities:

• Partner with Sales representatives and Technical Account Managers (TAMs) to support the full pre-sales
• cycle, from discovery through proposal delivery and client sign-off.
• Develop detailed, accurate, and professionally formatted Statements of Work (SOWs) utilizing Bridgehead
• IT’s proprietary internal Sales Engineering platform.
• Establish and continuously improve Sales Engineering processes, standards, and documentation practices.
• Own solution quality and ensure scope, assumptions, and client expectations are clearly defined before handoff to delivery.
• Help build, train, and scale the Sales Engineering team as the department grows.
• Serve as the primary technical resource during client-facing sales engagements, conducting needs assessments, solution presentations, and technical Q&A sessions.
• Identify risk, feasibility, and profitability concerns early and work with internal stakeholders to resolve them.
• Design and propose IT solutions tailored to each client’s environment, budget, and business objectives, including hardware, software, networking, cloud, and managed services components.
• Collaborate cross-functionally with Project Management, Service Delivery, and Operations teams to ensure
• proposed solutions are feasible, properly scoped, and profitable.
• Translate complex technical architectures and concepts into clear, compelling language that resonates with both executive stakeholders and technical decision-makers.
• Maintain up-to-date knowledge of Bridgehead IT’s products, services, and vendor partnerships to ensure accurate and competitive solution positioning.
• Support the Sales team in responding to Requests for Proposal (RFPs), building quotes, and preparing technical documentation for client review.
• Participate in internal Sales Engineering team meetings, strategy sessions, and product/service update discussions.
• Build and maintain strong client relationships, acting as a trusted technical advisor throughout the sales process and beyond.
• Track and document pre-sales activities, SOW status, and pipeline progression within the appropriate systems.
• Perform other related duties as assigned.

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; or 5+ years of experience in equivalent hands-on experience in a technical sales or solutions engineering role.
• Proven experience in IT solution engineering, pre-sales, or systems integration within a managed services or technology solutions environment.
• Demonstrated experience developing Statements of Work (SOWs), technical proposals, and solution documentation.
• Strong understanding of enterprise IT environments including networking, server infrastructure, cloud platforms (Microsoft Azure, M365), endpoint management, and cybersecurity.
• Proficiency with Microsoft technologies including Microsoft 365, Azure, Teams, and SharePoint.
• Experience working directly with sales teams and contributing to revenue-generating activities.
• Familiarity with ConnectWise or similar PSA platforms; experience with proprietary sales engineering or quoting tools is a plus

Skills and Competencies:

• Exceptional verbal and written communication skills, with the ability to present confidently to executives, technical teams, and mixed audiences.
• Strong consultative selling skills with the ability to ask the right discovery questions and translate needs into technical solutions.
• Ability to manage multiple concurrent opportunities and deadlines in a fast-paced, client-driven environment.
• High attention to detail in technical scoping, pricing, and documentation accuracy.
• Collaborative team player who thrives working across Sales, TAMs, Project Management, and Service Delivery departments.
• Self-motivated with strong organizational skills and the ability to work independently when needed.
• Professional presence with the ability to represent Bridgehead IT as a credible technical expert in client-facing settings.

Preferred Certifications:

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Enterprise Administrator Expert
• CompTIA Network+ or Security+
• Cisco CCNA or equivalent networking credential
• ITIL Foundation (preferred but not required)