Customer Service Rep in Myrtle Beach, South Carolina at Spinnaker Resorts

The Customer Service Representative is responsible for resolving any issues not resolved by activations. The main goal is to prevent any package cancellations and/or refunds.

RESPONSIBILITIES

· Take inbound calls to resolve customer service issues.

· Check voicemails periodically throughout the shift and return calls back in a timely manner.

· Documents issues for the customer service log

· Accurately update customer information in SPI

· Recap daily issues to management.

· Participate in training as required.

· Represent the company in a Positive and Professional manner.

· Perform other related duties & special projects as requested.

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS

· Efficient in Microsoft Office

· Type 45 WPM

· Ability to speak clearly and effectively.

· Ability to maintain composure during stressful situations.

· Previous Customer Service experience

· Excellent phone etiquette

OPTIONAL SKILLS A PLUS

· Knowledge of Spinnaker Resorts and or the timeshare industry

· Prior experience in Sales or Telemarketing