Customer Service Rep at Spinnaker Resorts – Myrtle Beach, South Carolina

The Customer Service Representative is responsible for resolving any issues not resolved by activations. The main goal is to prevent any package cancellations and/or refunds.

RESPONSIBILITIES

· Take inbound calls to resolve customer service issues.

· Check voicemails periodically throughout the shift and return calls back in a timely manner.

· Documents issues for the customer service log

· Accurately update customer information in SPI

· Recap daily issues to management.

· Participate in training as required.

· Represent the company in a Positive and Professional manner.

· Perform other related duties & special projects as requested.

REQUIRED KNOWLEDGE, SKILLS, and QUALIFICATIONS

· Efficient in Microsoft Office

· Type 45 WPM

· Ability to speak clearly and effectively.

· Ability to maintain composure during stressful situations.

· Previous Customer Service experience

· Excellent phone etiquette

OPTIONAL SKILLS A PLUS

· Knowledge of Spinnaker Resorts and or the timeshare industry

· Prior experience in Sales or Telemarketing