Service Calls Admin at SunSource – Longueuil, Quebec

This onsite individual will act as the primary liaison between our company and the customer on all day-to-day operations managing service calls. This is an exciting opportunity for someone who has an inquisitive mindset, can-do attitude, organized, good social skills, and attention to detail.

• Build and maintain strong customer relationships to ensure excellent service delivery
• Manage and coordinate service call orders from initiation to completion
• Act as the key liaison between customers, vendors, suppliers, and Head Office
• Review vendor EH&S requirements to ensure compliance for onsite work
• Manage internal (STAMP) database, ensuring data input accuracy and integrity
• Process service calls order approvals daily
• Review and identify potential repairs and service opportunities
• Actively participate in plant sponsored initiatives, meetings, and activities
• Collaborate with customers to improve their reliability, and introduce cost savings initiatives
• Create process improvements based on data and logic
• Coordinate shipping, receiving, and expediting orders as required
• Manage and track inventory of repairable assets

• Competitive salary
• Medical, dental, vision insurance
• Opportunities for advancement
• Dynamic work environment
• Stability
• Team culture

Required:

• Proficient in all Microsoft Office programs and the skills to grasp customer software quickly
• Must be fluent in French (Spoken and written)
• Be able to communicate clearly with a wide range of intermediaries
• Highly organized with strong attention to detail

Preferred:

• Manufacturing / industrial experience
• Customer service experience