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Manager, IS Interface and Integration (Epic) at Childrens Hospital of The King's Daughters – Norfolk, Virginia

Childrens Hospital of The King's Daughters
Norfolk, Virginia, 23507, United States
Posted on
NewJob Function:Executive/Management
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About This Position

Manager, IS Interface and Integration (Epic)

  • GENERAL SUMMARY

    • The Manager, IS Interface and Integration provides leadership across interface development and support, legacy data conversions, and related platform services, ensuring reliable system interoperability and high-quality data exchange. The role operates independently while collaborating closely with the Director and senior leadership to address complex issues, manage risk, and guide strategic initiatives. Reports to departmental leadership.

  • ESSENTIAL DUTIES AND RESPONSIBILITIES
      • Leads, plans, and coordinates the operational performance of integration, platform, and application service functions across service teams within Information Services, ensuring reliable system interoperability and high-quality data exchange.
      • Oversees daily operations for assigned services, ensuring work is planned, prioritized, and executed in alignment with organizational objectives and service expectations.
      • Provides direct management and oversight for the Interface and Integration Analyst I, II, and III roles, including workload planning, prioritization, and performance accountability.
      • Maintains 24-hour operational accountability for assigned teams and services, addressing escalations, risks, and complex issues as required.
      • Leads, manages, coaches, and trains a team or department, provides guidance, support, and mentors to ensure optimal performance and productivity.
      • Oversees the recruitment, hiring, team/department orientation, performance appraisals and disciplinary actions including up to termination processes for a team or department.
      • Performs all other duties as assigned.
  • LICENSES AND/OR CERTIFICATIONS
    • Required Licenses and/or Certifications
      • Epic Certification training should be attended at the first available class, and certification/accreditation in the applicable module(s) must be current or obtained within 30 calendar days of completing training.
  • MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
    • Required Education and Experience
      • Bachelor’s degree in Computer Science, Information Systems, Business, or a related field required, or relevant combination of education and experience.
      • 5 or more years of progressive experience required in leading information systems operations, integrations, and platform services in Information Services or related business areas, including demonstrated experience leading technical teams and/or complex system initiatives.
    • Preferred Education and Experience
      • Master’s degree in Information Systems, Business Administration, or a related field preferred.
      • Prior experience managing integration, interface, or interoperability services in a healthcare or regulated environment preferred.
    • Required Knowledge, Skills and Abilities
      • Strong understanding of system integrations, interfaces, and interoperability concepts in enterprise environments.
      • Working knowledge of healthcare messaging and interoperability standards, including Health Level Seven (HL7).
      • Ability to oversee and coordinate multiple concurrent interface, integration, and data conversion workstreams.
      • Ability to manage complex stakeholder communications, including executive-level interactions.
      • Strong organizational, planning, and prioritization skills with the ability to balance competing priorities.
      • Ability to identify risks early, develop mitigation strategies, and manage operational issues proactively.
      • Strong leadership, coaching, accountability, and team development skills.
      • Excellent verbal and written communication skills.
      • Ability to operate independently while aligning work with organizational strategy, governance, and objectives.
  • WORKING CONDITIONS

    • Normal office environment with little exposure to excessive noise, dust, temperature and the like.

  • PHYSICAL REQUIREMENTS

Job Location

Norfolk, Virginia, 23507, United States

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