Front Desk Coordinator at GI Alliance – Phoenix, Arizona

Description

Position Summary: The Front Office Coordinator is the first point of contact between the patient and the Practice. They are responsible for making a positive first impression on guests by greeting all patients/clients, while presenting a warm and caring environment. They are responsible for checking in patients for their appointments/services, collecting copayments, answering patient inquiries and providing general clerical support for the efficient running of the front office.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:

Greet patients upon arrival.
Verify patient demographics and insurances In Aria & VPM
Update any changes to patient’s account in EMR.
Scan insurance card(s), photo ID’s, & New patient packets
Notify the Billing Department of insurance changes/additions.
Collect and post copays/payments. Generates receipt for copays/payments.
Balance daily receipts against Payment Review Report
Notifies appropriate department of patient arrival.
Prep charts for upcoming appointments
Schedule appointments.
Reschedules cancelled appointments. Working from a task pad
Cross trains new front desk personnel.
Scan & Import documents/medical records into patients’ charts.
Confirm upcoming appointments
Other duties as requested or assigned by management.