Human Resources in Albuquerque, New Mexico at Heartwell Services, LLC

Overview

We are seeking a highly organized, detail-oriented, people-focused, proactive Human Resources Generalist. This role would be good for someone in an early-career or mid-level HR professional. The right candidate will thrive in a little chaos, be passionate about compliance, employee support, and workflow optimization.

Position Summary

The HR Generalist plays a vital role in supporting a wide range of HR functions with a focus on payroll processing, onboarding, compliance, training compliance, incident management, and employee data management. Reporting directly to the Executive Director, this individual will work collaboratively with employees, leadership, and external agencies to ensure accurate, timely, and compliant HR operations across the organization.

Responsibilities (Not an inclusive list)

Recruiting/Onboarding - provide support and backup as needed, ensure all onboarding paperwork is complete and accurate, and in compliance with all state and federal laws

Employee Administration and Support

Maintain status changes, evaluations, disciplinary actions forms, and training documentation. Administer leave programs, manage paid time off, and sick leave accrual balances.

Serve as the point of contact for staff and contractors for all HR needs.

Benefit Administration

Manage open enrollments, monitor monthly changes, and ensure ACA compliance

Monitor and implement employee recognition programs

Employee/Contractor Relations

Provide oversight and mentorship to all employees and supervisory staff regarding fair and equitable treatment of employees/contractors

Be an impartial party and conduct investigations for grievances, discrimination/harassment claims

Review all termination paperwork, ensure compliance with all state and federal laws, and company policies.

Conduct annual employment surveys, analyze results, and conduct exit interviews.

Performance Management

Maintain and create performance management plans.

Develop and implement agency-wide training

Ensure compliance with all company policies and HCA standards

Effectively develop and manage employee relations

Training

Provide field-based competencies for employees to promote critical information and process-based knowledge retention.

Map out annual training plans and requirements for all agency positions.

Develop training programs for any identified need

Management of HR

Ensure compliance with NM New Hire, CCHS, PTO benefits, workforce solutions/UI, workers' compensation, DOL, and any legal requests.

Participate and monitor all unemployment claims and appeals as required.

Payroll Administration

Complete bi-weekly and monthly payroll process

Ensure accurate timecard entries for appropriate work locations

Track benefit contributions

Respond to employees' inquiries regarding pay, deductions, garnishment, and all other questions

Incident Management

Carry an on-call phone for Abuse, Neglect, and Exploitation claims from the state level only

Participate as an impartial party in all state investigations

Complete Immediate Action Safety Plans and Corrective Action Plans when necessary

Maintain a database for open ANEs

One or more of the following

Bachelor's degree in business management or a related field

HR Certificate

Completed a minimum of 5 years of a related role and have a high school diploma or equivalent