911 Dispatcher in TRENTON, New Jersey at COUNTY OF MERCER

9-1-1 Dispatcher

CIVIL SERVICE TITLE: Public Safety Telecommunicator Trainee

DIVISION: Emergency Communication Center

SALARY: $40,000 starting. Upon successful completion of the three- month temporary training period, the salary increases to $44,500.

LOCATION: Lawrenceville, NJ

JOB SPECIFICATION: info.csc.nj.gov/jobspec/06229.htm

REPORTS TO: Chief Public Safety Telecommunicator

POSITION(S) AVAILABLE: 5

OVERVIEW:

The Mercer County Emergency Services Department is seeking motivated individuals for the position of Public Safety Telecommunicator Trainee. This is a rewarding career in public service, where you will play a vital role in ensuring the safety and well-being of the community. As a trainee, you will receive comprehensive training, including one-on-one guidance, to prepare you for the demanding and essential work of answering 9-1-1 emergency calls and dispatching Fire and EMS resources. This role is perfect for individuals who are passionate about helping others, thrive in high-pressure environments, and seek long-term career growth in public safety. No prior dispatching experience is necessary, and we are committed to providing all the training and support needed for success.

SALARY:

$40,000 starting. Upon successful completion of the three- month temporary training period, the salary increases to $44,500.

Responsibilities:

• Answer and respond to 9-1-1 emergency calls for service, dispatching appropriate fire and EMS units.
• Operate and monitor radio channels to communicate with emergency personnel.
• Use computer-aided dispatch (CAD) software and 9-1-1 phone software to process and manage calls.
• Ensure the accurate and timely dispatch of emergency units, prioritizing based on urgency.
• Maintain clear and effective communication under pressure, multi-tasking between phone, radio, and computer systems.

REQUIREMENTS:

• Ability to read, write, speak, and understand English.
• High School diploma or equivalent.
• Valid New Jersey driver's license.
• Strong multitasking skills, with the ability to type and communicate on the phone or radio simultaneously.
• Ability to work effectively under pressure, including handling distractions and stressful situations.
• Must be willing to work all shifts, including nights, weekends, holidays, and occasional mandatory overtime.
• Required to successfully complete training and obtain certification by the NJ Office of Emergency Telecommunications Services (OETS) for NJ Basic Public Safety Telecommunicator and NJ Emergency Medical Dispatcher as a condition of continued employment. Training classes will be provided.
• Appointees who successfully complete the 12-month training period will be eligible for advancement under Civil Service Commission procedures to the title of Public Safety Telecommunicator 1.

BENEFITS OF WORKING WITH MERCER COUNTY:

• Mercer County is proud to offer a comprehensive benefits package that supports the health, financial security, and professional development of our employees. Benefits include:
• Access to health and wellness coverage
• Retirement and deferred compensation plans
• Generous paid time off and leave programs
• Ongoing training and tuition assistance

Mercer County EEO/ Civil Service Statement & Residency Requirements:

Mercer County is an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and accessible workplace. We provide equal employment opportunities to all individuals regardless of race, creed, color, national origin, nationality, ancestry, age, sex, gender, pregnancy, marital status, civil union status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, disability, or any other protected characteristic under federal, state, or local law.

As a Civil Service employer under the State of New Jersey, all candidates must comply with New Jersey Civil Service Commission regulations and guidelines. Mercer County residency is required. Non-residents must establish residency within one (1) year of employment.

Mercer County is also committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws, specifically in accordance with the New Jersey State Policy Prohibiting Discrimination in the Workplace.