Conference Services Manager at LIVunLtd – New York, New York

POSITION OVERVIEW

As the Conference Services Manager you will work at one of LIVunLtds luxury commercial buildings to oversee the conference room events and services the tenants receive. The Conference Services Manager will oversee day-to-day related concierge and facility functions and activities, and administer company policies and procedures. As the Conference Services Manager, you will serve as the main point of contact for all things related to events and services within the conference room space.

ESSENTIAL RESPONSIBILITIES

Operations + Facility Management

• Plan, organize, and manage the daily operations of the conference room including:

  • Planning and organizing meetings, events, and other activities that occur in the space, inclusive of catering options and staffing.

  • Daily, weekly and monthly checklists for proper cleaning and maintenance of equipment and amenity spaces.

  • Daily upkeep of the esthetics of the facility.

  • Reporting and following up with property management on all issues that fall under the responsibility of the property: (HVAC, lighting, plumbing, paint jobs, hazards, etc.)

• Follow the specific standard operating procedures for all staff in order to promptly and thoroughly handle all steps in the conference and event planning process adhering to the standards of LIVunLtd and the client.

• Ensure all site inspections and client visits to the conference room are successful by planning carefully and communicating accurate details in advance to all departments.

• Provides hospitality-driven reception and business center services including printing, scanning, copying, faxing, messenger, and FedEX services.

• Maintains booking schedule

• Maintains all audio-visual, Polycom teleconferencing accessory equipment and WiFi in working order

• Ensures that the server maintains a secure and speedy velocity for data exchange and that WiFi access is available throughout the space.

• Ability to stay relevant in terms of all technologies.

• Establish a good rapport with the client, preparation work having been done accurately, and being visible during conference room events to ensure the clients expectations have been met.

• Implements and maintains procedures to track inventory of all supplies and follows purchasing procedures to replenish.

• Ensures compliance with safety / emergency / incident / accident protocols.

• Prepare Monthly Reports: conference room usage statistics, participation, income/expenditure, event and activity summaries, operational improvements and updates, and further recommendations.

• Prepare monthly internal corporate reports for the Accounting Department to monitor the budget.

• Maintain effective communication with tenants, building management and ownership.

• Have a passion for creating an exceptional experience for all tenants

• Dress professionally and polished at all times

• Adhere and adapt to all new LIVunLtd policies, procedures and initiatives.

SKILLS AND QUALIFICATIONS

• Minimum 2-years of operations experience, preferably in conference center management, events, and or luxury hospitality.

• Enthusiastic, passionate and knowledgeable about the hospitality industry.

• Exceptional analytic, project management, and relationship skills

• Thrive in a dynamic, fast paced environment.

• Excellent verbal and written communication skills.

• Superior time management skills.

• Knowledge of multiple languages is an additional asset

• Knowledge of BuildingLink and Salesforce are bonus qualities.

• Proficient in Google suite

• Ability to work independently with remote supervision.

• Ability to work with all levels of staffing, other management and clientele.

NOTE

The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; at will employment remains.