Customer Migration Lead at Beanfield Technologies Inc. – Toronto, Ontario

About Beanfield

We don’t just build networks, we build communities. From our roots in Liberty Village to our growing footprint across Toronto, Montreal, and Vancouver, Beanfield has spent 35+ years connecting people through a robust, independently owned fibre-optic network.

With 500+ employees and an entrepreneurial mindset, we move fast, think creatively, and stay connected to the people who make Beanfield what it is. If you thrive in a collaborative, high-impact environment where your work matters, you will feel right at home.

Our headquarters is located in Toronto’s super-hip Liberty Village, surrounded by great coffee, food, energy, and creativity—making it a great place to collaborate in person.

Our Values

We Are Challengers
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own infrastructure, and our people.

We Are United
We operate as one team. Collaboration is core to how we work, and every idea matters. We believe strong partnerships and shared ownership lead to better outcomes.

We Care
We care deeply about our employees, partners, customers, and communities. We build trust through open communication, thoughtful decisions, and a relentless focus on our brand and customer experience.

The Role

Beanfield continues to invest in and enhance its leading-edge fibre infrastructure to deliver faster, more reliable connectivity for commercial customers. We are seeking a Customer Migration Lead to coordinate existing service upgrades to the newest available service and network technologies.

This role will lead the planning and coordination of customer upgrades, working closely with technical teams and customers to ensure a complete service transition with minimal disruption. The successful candidate will be an organized and proactive communicator who can confidently guide customers through the upgrade process and ensure a positive experience.

What You’ll Do

• Collaborate with technical teams to audit and understand the customer’s current legacy service footprint.

• Identify potential gaps between legacy setups and new network capabilities.

• Act as the central point of contact for customers at the start of the migration lifecycle.

• Schedule and lead internal “sync” meetings and external customer presentations.

• Ensure the right resources (Sales Engineers, Order Coordinator) are present to address specific customer

• concerns.

• Work with technical teams to “sell” the benefits of the new network to the customer, framing the migration as

• an upgrade rather than a disruption.

• Assist in creating migration proposals that align with the customer’s operational hours and business needs.

• Translate agreed-upon migration plans into formal orders for the Service Delivery team.

• Ensure all documentation, Scope of Work (SoW), and customer expectations are clearly defined before submitting the migration order.

• Remain engaged if the Delivery team encounters roadblocks (e.g. SoW discrepancies).

• Renegotiate or clarify expectations with the customer to keep the service migration on track.

What You Bring

• 3–5 years of experience in client facing service order management, customer operations, or service delivery
• 1-2 years of client facing project management experience
• Strong organizational skills with the ability to manage multiple customer orders simultaneously
• Excellent written and verbal communication skills
• Comfortable discussing technology with business & technical customers

• Experience being the client facing lead on projects requiring customer buy-in and support

• Experience in telecommunications, networking, or internet services

• Experience coordinating customer equipment upgrades or service transitions

• Experience working with technical and field operations teams

What’s in it for you

• A united, values-driven culture that genuinely cares about people, collaboration, and community.

• Hybrid work model

• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.

• An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams. No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you. We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process. If you need support during your application or interview, please reach out to us at recruitment@beanfield.com, we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas. Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @beanfield.com. We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.