Group Business Development Associate at GSR LLC – Daniels, West Virginia

About Company:

At The Resort at Glade Springs, we believe that exceptional service and hospitality are the cornerstones of our success. Our commitment to creating memorable experiences for our guests is what sets us apart. As a prospective employee, you will play a vital role in upholding these values.

Our Service Philosophy:

• Guest-Centric Approach: We prioritize the needs and preferences of our guests, ensuring their satisfaction and comfort at every touchpoint.
• Attention to Detail: Every interaction matters. We strive for excellence by paying attention to the smallest details, from the cleanliness of our facilities to the warmth of our greetings.
• Proactive Problem Solving: Anticipating and addressing guest concerns before they arise is key to delivering seamless service.

Our Hospitality Culture:

• Empathy and Respect: We treat our guests and colleagues with genuine care and respect, fostering a welcoming and inclusive environment.
• Team Collaboration: Success is a collective effort. We work together, supporting and uplifting each other to achieve our common goals.
• Continuous Improvement: We are committed to learning and growing. Regular training and feedback help us enhance our skills and stay ahead in the industry.

Joining The Resort at Glade Springs means becoming part of a family that values dedication, passion, and a positive attitude. We look forward to welcoming you and working together to create unforgettable experiences for our guests. Associates enjoy great benefits including discounted golf, retail and food discounts as well as access to our fitness center and indoor pool!

About the Role:

The Group Business Development Associate is a sales position within the Sales & Catering Department at The Resort at Glade Springs. This role is designed to support the Resort’s group sales efforts by assisting in the development, solicitation, and coordination of group business across key market segments.

This position provides foundational training in resort sales and event coordination. The Group Business Development Associate will gain experience in prospecting, client relationship development, group event detailing, event execution and internal coordination with operational departments.

Minimum Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Finance, Hospitality, or a related field.
• Interest in hospitality sales, event planning, or resort operations
• Experience in business development, sales, or a related role.
• Strong understanding of business development principles and sales processes.
• Flexibility to work nights, weekends and travel as needed.
• Professional demeanor with strong customer service orientation.
• Excellent communication and interpersonal skills with the ability to build rapport quickly.
• Proficiency in Microsoft Office Suite and CRM software.

Preferred Qualifications:

• Master’s degree in Business Administration or a related discipline.
• Experience working in hospitality, tourism or event coordination
• Knowledge of group travel, conferences, or recreational group markets
• Familiarity with data analysis tools and market research methodologies.
• Proven track record of meeting or exceeding sales targets.
• Knowledge of the United States market and regulatory environment.

Responsibilities:

• Conduct comprehensive market research to identify emerging business opportunities and potential clients within targeted industries.
• Develop and maintain strong relationships with prospective and existing clients to understand their needs and present appropriate solutions.
• Collaborate with internal teams including marketing, sales, and product development to align business development efforts with company goals.
• Prepare and deliver compelling presentations, proposals, and pitches to prospective clients and stakeholders.
• Track and report on business development activities, pipeline status, and key performance metrics to senior management.

Skills:

The required skills such as communication, relationship-building, and market research are essential for identifying and engaging potential clients effectively. Proficiency in CRM software and Microsoft Office enables the associate to manage client information and prepare detailed reports efficiently. Preferred skills like data analysis and familiarity with market research tools enhance the ability to interpret market trends and make informed strategic decisions. Strong presentation and negotiation skills are used daily to persuade stakeholders and close business deals. Together, these skills empower the associate to contribute meaningfully to the company’s growth objectives and maintain a competitive edge in the marketplace.