Associate Account Manager at Gifthealth Inc – Columbus, Ohio

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Reporting to the Senior Account Manager, the Associate Account Manager supports the account management team by helping maintain client relationships, coordinating project deliverables, and ensuring customer satisfaction. This role typically involves managing day-to-day client communications, preparing reports, assisting with account planning, strategic problem resolution, and helping identify opportunities to grow existing accounts.

We are seeking an Associate Account Manager to work closely with internal teams to ensure client needs are met on time and of high quality, while learning to take on increasing ownership of accounts. This position plays a key role in supporting our clients, ensuring alignment with organizational goals, operational excellence, and compliance standards.

• Independently manages multiple high-priority internal and external requests daily, ensuring timely resolution while maintaining strong client relationships 50%
• Collaborates with internal teams to troubleshoot and resolve client- or process-related issues in a timely and efficient manner 20%
• Prepares and coordinates the delivery of marketing materials to support engagement with new and existing clients 10%
• Assists account managers and senior account managers in onboarding new clients and maintaining organized, up-to-date information for existing accounts 10%
• Investigates client information, market position, and activity to aid in preparation for meetings and account updates 5%
• Maintains accurate and current account information within internal databases and CRM systems 5%

• Education: Bachelor’s degree or equivalent experience in healthcare operations (Required)
• Licensure/Certification: None
• Experience: 2-4 years of experience in a business role (Required)
• Knowledge, Skills, & Abilities:
• Knowledge of account management or client service principles, sales processes, business operations, and CRM systems (Preferred)
• Attention to detail, analytical and problem-solving skills (Required)
• Strong written, verbal, and interpersonal communication skills (Required)
• Strong organizational and time-management skills (Required)
• Computer skills including Microsoft suite, CRMs, Google Suite (Required)
• Ability to interpret client needs and manage routine account activities (Required)
• Ability to explain products and concepts clearly and concisely to clients (Required)

Work Environment

• Location: Hybrid
• Schedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as needed
• Regular meetings with internal Warehouse, Pharmacy, Logistics, Safety, Compliance, Quality, Training, and Operations Management teams. This role may also have meetings with external vendor and consultant partner representatives.

• Must be able to remain in a stationary position for extended periods while writing or reviewing documentation
• Must be able to work on a computer for the entire shift
• Must be able to attend virtual meetings with cross-functional teams.

Status: Full-time
FLSA: Exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.