Customer Service Representative in Red Bud, Illinois at On-Site Health & Safety

Our Customer Service Department is looking for a Customer Service Representative!

Summary of Position:

A Customer Service Representative serves as a liaison between the company and customers, providing information, answering questions, and resolving issues efficiently. Key responsibilities include handling high volumes of calls, identifying customer needs, building strong relationships, generating sales leads, meeting performance targets, managing complaints, maintaining records, and ensuring customer satisfaction through effective communication and follow-up.

Benefits:

• Work a consistent work week, 5 days/8-hour shifts
• Monday through Friday from 7:30 AM-4:00 PM
• $19/hour
• Paid Training
• Comprehensive Medical Benefits with a wide range of choices
• 401k Retirement Plan

Key Responsibilities (including but not limited to):

• Address and resolve customer inquiries and concerns
• Enter and maintain customer information in the database
• Provide information on company services to inbound callers
• Manage a high volume of incoming calls
• Communicate effectively with customers and internal team members
• Maintain accurate records of customer interactions

Preferred Qualifications and Attributes:

• Professional, outgoing, and customer-focused demeanor
• Strong ability to follow verbal and written instructions
• Highly organized and detail-oriented
• Excellent verbal and written communication skills
• Ability to produce clear, professional business correspondence

Minimum Qualifications:

• At least one year of post-secondary education
• Proficiency in Microsoft Excel, Word, and Outlook
• Prior customer service experience

Disclaimer:

This job description is intended to outline the general responsibilities and qualifications for the position and is not a comprehensive list of all duties. Responsibilities may evolve, and additional tasks may be assigned as needed to meet business objectives.

Applicants must meet the minimum requirements above to apply. On-Site Health & Safety offers of employment are contingent upon the successful outcome of a pre-employment background check and drug screen.