Resident (Guest) Care Support Partner at National Health Foundation – Los Angeles, California

Resident Care Support Partner

A Resident Care Support Partner is responsible for providing direct, non-clinical support to guests within a recuperative care facility. This role ensures guests experience a safe, respectful, and supportive environment while assisting with activities of daily living and reinforcing care plan expectations during recovery.

Responsibilities and Initiatives

To help NHF meet its growth goals, the Resident Care Support Partner will:

• Ensure safety and security of the recuperative care facility. Conduct daily facility and equipment inspections and perform routine room checks throughout the day.
• Perform Resident/Guest intake responsibilities, ensuring all residents/guests are greeted and provided with a detailed orientation of program guidelines, expectations, and available services. Develop rapport with Resident/Guests and gather feedback to improve services.
• Create, lead, and/or support engagement activities for Resident/Guests. Build trust through consistent interaction, check-ins, and responsiveness to Resident/Guest needs.
• Assist nursing, case management, and external partners with Resident/Guest appointments, on-site services, and coordination of care as appropriate within the recuperative care setting.
• Assist management in accurately maintaining bed availability, Resident/Guest tracking, and required documentation.
• Assist Lead staff or Program Management with inventory checks and supply logs.
• Maintain accurate records including daily shift notes, incident reports, and Emergency Action Plan documentation as required.
• Respond to Resident/Guest concerns and provide appropriate support and de-escalation using trauma-informed and Resident/Guest-centered approaches.
• Attend all required meetings and training aligned with the role, including shift handoff and trainings such as BLS, Crisis Prevention, Harm Reduction, Trauma-Informed Care, and DEI.
• Perform laundry, boutique, and mealtime support duties and, in the absence of environmental services staff, assist with basic housekeeping tasks to maintain a clean and safe environment.
• Remain flexible to adapt to schedule changes and/or work additional shifts to meet operational needs, in accordance with labor laws.
• Model a positive and professional image at all times and adhere to organizational dress code and standards.
• Perform additional duties as assigned to support facility operations and Resident/Guest care services.
• Maintain Resident/Guest Boundaries to ensure safety and security of all.

Requirements

• Minimum 2 years of experience in caregiving, recuperative care, shelter-based care, or a related supportive services environment (preferred).
• Ability to perform and prioritize multiple tasks effectively in a fast-paced environment.
• Must be able to work a schedule consisting of five (5) eight (8) hour shifts.
• Current BLS certification is preferred but not required.
• Strong oral and written communication skills.
• Ability to communicate effectively with staff, Resident/Guests, and external partners.
• Bilingual in Spanish a plus.
• TB clearance required.
• Fingerprint live scan/background clearance required.

Physical Requirements

The duties as described require standing and walking for up to 90% of the shift. The employee will frequently bend, stoop, squat, reach above the shoulders, twist and turn, kneel, and push/pull. The employee may be required to lift, pull, push, or move up to 50 pounds. Must be able to communicate clearly and effectively in a high-activity environment with varying noise levels.