Registrar Scheduler at Williamson Medical Center – FRANKLIN, Tennessee

ABOUT WILLIAMSON HEALTH | Williamson Health is a regional healthcare system based in Williamson County, Tennessee, with more than 2,300 employees across more than 30 locations and more than 860 physicians and advanced care practitioners offering exceptional healthcare across 60-plus specialties and subspecialties close to home. The flagship facility, Williamson Medical Center, which recently opened its new Boyer-Bryan West Tower, offers extensive women’s services, state-of-the-art cardiology services, advanced surgical technologies, an award-winning obstetrics and NICU, leading-edge orthopaedics, outpatient imaging services, and distinct comprehensive emergency and inpatient services for both adult and pediatric patients. Other Williamson Health service providers include the Bone and Joint Institute of Tennessee, The Turner-Dugas Breast Health Center, Monroe Carell Jr. Children’s Hospital Vanderbilt at Williamson Medical Center, Williamson Health physician practices that are strategically located throughout the community, countywide Emergency Medical Services that include 18 rapid response units, Williamson Health Foundation, and multiple joint venture Vanderbilt Health and Williamson Medical Center Walk-In Clinics in Williamson County. Learn more about our many specialized services at WilliamsonHealth.org.

Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community. We’re committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity. We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals. Our values are at the heart of everything we do: respect for every individual, the health and total well-being of all people, human compassion and integrity. These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.

Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid

Williamson Health is an equal-opportunity employer and a drug-free workplace.

Position Summary:
The Rehabilitation Services Scheduler will be responsible for the coordination of administrative and office operations for the Cardiac & Pulmonary Rehabilitation and Physical Therapy Departments including registration of patients, insurance verification, and pre-authorization acquisition.
Position Requirements:
Formal Education / Training:
1. High school diploma or equivalent.
2. Demonstrated accuracy in written and oral communication in English.
3
. BLS is required within 90 days of hire.

Workplace Experience:
At least one year secretarial/clerical healthcare experience. Registration or insurance experience preferred.

Equipment and Skills Training:
The ability to work well under pressure, to function in a team environment and address tasks independently. Ability to use the network computer system; copy machine; fax; telephone system and printers.

Physical Environment:
Reception area within the Cardiac & Pulmonary Rehabilitation Clinic.

Physical Effort:
1. Prolonged sitting, standing, bending, walking.
2. Occasionally removes or replaces supplies or equipment weighing up to 25 lbs. from locations at or above shoulder level.
Key Results:
1. Greets and screens walk-ins and telephone calls from visitors, job seekers, vendors, and the general public on behalf of Director and department.
Consistently reviews multiple sources to obtain new patient referrals, clinical information, and insurance information. Obtains orders as needed.
Contacts physician offices when missing, incomplete, or incorrect documentation is present. Relays clinical information to insurance companies and rehabilitation staff accurately.
Consistently and accurately completes medical necessity and insurance verification processes for rehabilitation services and outpatient populations (Cardiac & Pulmonary Rehab, Lymphedema, Wound Care). Addresses inconsistencies and errors in each of these processes.
Consistently and accurately completes preauthorization and authorization processes for rehabilitation services outpatient populations (Cardiac & Pulmonary Rehab, Lymphedema, Wound Care). Addresses inconsistencies and errors in each of these processes.
Consistently and accurately completes scheduling for rehabilitation services outpatient populations (Cardiac & Pulmonary Rehab, Lymphedema, Wound Care).
Consistently and accurately reviews, obtains, and scans patient information (demographics, insurance information, monthly privacy and rights and responsibilities forms) and signatures on all pertinent patient documentation.
Maintains work areas (including patient waiting room and front office) and personal appearance in a way that reflects professionalism, orderliness, cleanliness, and safety.
Supports department activities by acting as liaison between department and physician offices, nursing floors, and other organizational stakeholders.
Participates in activities that improve department effectiveness, communication, processes, and image in the organization.
Accurately orders supplies and materials as directed. Enters IT, BioMed, and Maintenance requests.
Manages time effectively.